Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and very helpful.”

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Posted 2 years ago

“I had a great booking experience. I found the tour I liked at a great price and the booking process was super smooth.”

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Posted 2 years ago

“So far I’m very happy with Bookmundi I’m going to stay in touch close to my trip and make some arrangements. Thanks”

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Posted 2 years ago

“The customer service was exceptional. They responded promptly and courteously. We had to cancel due to COVID and the process was quick. Full refund issued. Definitely use them again.”

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Posted 2 years ago

“Monique was so helpful in booking our trip to Cuba. Such timely responses and fitted in everything we requested in the days we had. Amazing experience working with her would recommend”

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Posted 2 years ago

“Great communication and able to work with you, despite the constant changes surrounding Covid. We had a honeymoon scheduled for April 2020, but due to travel restrictions, had to postpone to 2021. Considering the state of the pandemic in 2021, the trip had to, once again, be pushed 1 year. Now looking into 2022, we are in a very similar situation. Since it has gone on over 2 years, we asked for a full refund and Bookmundi was able to make it happen. We will gladly rebook our trip with Bookmundi once international travel becomes more normal.”

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Posted 2 years ago

“easy to discover the world in good hands”

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Posted 2 years ago

“Customer service Jane has exchanged email few times to gladly refund my reservation due to cancellation on the trip that I deposited. The cancellation in Feb 2022 has caused me to revise travel plan. when I confirm my plan, will loook Bookmundi web site again. Thanks.”

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Posted 2 years ago

“Great company to book trips through. They are quick at replying and give good customer service. Thank you!”

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Posted 2 years ago

“Bookmundi has a very rewarding professional booking system , a quick service always with a big smile .”

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Posted 2 years ago

“This is the first time we booked with Bookmundi and we couldn't be happier. The process was easy, fast, efficient and the price was very reasonable. Customer service was phenomenal. We travel internationally at least twice a year and use different companies but Bookmundi is the best by far.”

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Posted 3 years ago

“Very clear, easy to book, looking forward to my trip very much.”

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Posted 3 years ago

“I have recently booked my second trip (private tour of Northern Norway) with Bookmundi. As before their service and efficiency are excellent. They have a huge choice of tours in a vast variety of countries. I would highly recommend them.”

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Posted 3 years ago

“Sent a request and got a reply from Jane Andersen saying that my budget of 500$ pp per day was not sufficient for a 5 day trip. I found this rather ridiculous especially in covid times where people are trying to get some business. I wrote back saying really? I then got a reply from Marie Storm who said that 750$ would be minimum per day per person. Looking around i have seen that Kuoni and Expedia are doing package tours for between 250-450$ all inclusive deals to luxury outlets!! Something doesn't make sense here. Yes, I did get a reply within the hour however, zero effort was made to work within my budget or even try and sell me a safari/beach holiday.”

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Posted 3 years ago

Hi June, First of all, thank you for leaving us the review. Feedback and reviews from our customers really help us improve our services. Secondly, I am sorry if there was any miscommunication from my end. I gather from your review that you understood that I was suggesting a minimum of USD 750 per day per person for a luxury, private trip to Kenya. If you will look back at our conversation you will see that I actually suggested USD 750 per person for the entire trip. Again, please note that this budget was suggested for a luxury trip, as was indicated in the trip planner request you submitted. Our travel experts can arrange a standard customized, private 5-day trip to Kenya for you and your group for USD 500 per person. I hope this clarifies. Finally, if you are still looking for a private, customized tour to Kenya, do write back to me and I will be happy to discuss the possibilities further, and connect you with one of our great trip designers. Again, I am sorry for any miscommunication and inconvenience caused. Best Regards, Marie Storm

Posted 3 years ago

“Booking went well and the site was easy to navigate.”

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Posted 3 years ago

“Jane Andersen did very good job. She replied my questions very quickly and had follow up. Thanks”

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Posted 3 years ago

“Customer service had a great speed for responses and gave me clear and concise information as well as helping me with future planning for trips. I got everything I needed within 24 hours. Perfect!”

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Posted 3 years ago

“Customer Service is excellent. They are quick to reply to questions and do everything in their power to create a customer friendly experience.”

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Posted 3 years ago

“Booked a week trip to Jordan. All went smoothly. We looked at their set Jordan holiday and requested several changes to suit us. A detailed itinerary was sent to us before departure and was followed precisely. I would definitely book through bookmundi again.”

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Posted 3 years ago

“We booked our trip just over two months ahead of the date of travel during the pandemic. With all the craziness going on in the world Sarah has been so helpful with the many questions I had regarding logistics and coordination with the tour company. Sarah usually got back to each question within 24 hours. Just have patience with response time depending on where the world you are due to time zones. Great company. Would love to work with Sarah again on another trip down the road.”

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Posted 3 years ago

Bookmundi is rated 4.7 based on 726 reviews