BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 934 Reviews

96 %

of reviewers recommend BookPal

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an excellent experience purchasing from BookPal! The process was simple and, given the current situation with COVID, I still received my book in good time and in great condition! Will definitely purchase from them again.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We appreciate your patience throughout this process and hope to work with you again on your next book purchase. Happy reading, and have a wonderful week!

Posted 4 years ago

“Book pal sent me my book very fast, and book itself very good quality. But giving 4 instead of 5 stars because initial purchase through mobile site very difficult; I would have given up trying to buy book if I was not such a fan of the author. Site kept redirecting me to other pages and popping up other book advertisements so much that experience very frustrating. I think it’s a miracle that I ever got mobile site to ever allow me to complete purchase, and I do wonder how many other fans of the author did give up trying to purchase bc site so messed up.”

Helpful Report

Posted 4 years ago

Thank you so much for your review. We will be sure to share your feedback with the team so we can continue to improve the experience on our mobile site. Thank you for sticking with us, and we hope you enjoy your new book and have a wonderful week!

Posted 4 years ago

“Had a wonderful experience ordering through BookPal. Thank you again”

Helpful Report

Posted 4 years ago

Thank you for your review, Ruha. We're so glad to have delivered such a satisfying experience and look forward to working with you again. Hope you have a great week!

Posted 4 years ago

“I purchased a signed version of a book through BookPal that also included information about an Instagram Live event with the purchase. BookPal made the checkout process extremely easy and kept me up to date with my order. The IG Live event even had to be postponed and I received email notifications every step of the way keeping me informed. From this experience I highly recommend using BookPal and look forward to finding another book to buy.”

Helpful Report

Posted 4 years ago

Thank you for these kind words, Karina. We'll be sure to share your review with our team and hope to work with you again on your next book purchase. Happy reading, and have a great week!

Posted 4 years ago

“I loved getting a signed copy of the book. Clear communication about delivery times even when there were delays.”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback. We're glad to see our customers satisfied with their book and ordering process. Hope you have a wonderful week!

Posted 4 years ago

“It was quick and easy. No problem at all. I ordered and the book came. Easy ordering. No complaints”

Helpful Report

Posted 4 years ago

Hi, Jennifer. Thank you for your feedback. We're so glad to have met your expectations and made this an easy process for you. Hope you enjoy your new book and have a great week!

Posted 4 years ago

“Ordered a signed copy of Nicole Byer's new book "#VeryFat #VeryBrave" as a gift for my partner and the process was great! Bookpal provided updates along the way on Nicole's Instagram Live book-signing, and updates on book shipment and delivery. An easy way to support actual book stores!”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Tom, and thank you for being patient with us through this process. We look forward to working with you again and hope you have a great week!

Posted 4 years ago

“What a treat what a dream. Very happy with our Nicole Byer autographed book, thank you very much!”

Helpful Report

Posted 4 years ago

Thanks so much, Thomas. We were elated to partner with Nicole on this event. Hope you enjoy your new book and have a wonderful week!

Posted 4 years ago

“Great service!”

Helpful Report

Posted 4 years ago

Thank you for your review. We hope to work with you again on your future book purchase. Have a great week!

Posted 4 years ago

“Book arrived quickly and exactly as expected! I really enjoyed the chance to order a signed copy without having to support one of the large online retailers. Lovely service”

Helpful Report

Posted 4 years ago

Thank you for your review! We're so glad to have met your expectations and hope you have a great week.

Posted 4 years ago

“BookPal Rocks! They are responsive, professional, quick to ship a large order, and the prices are competitive and reasonable. Stephanie Gordon was terrific start to finish, very patient and provided stellar customer service.”

Helpful Report

Posted 4 years ago

Thank you so much for your kind words. We're glad to hear we delivered excellent service to such a loyal customer. We'll be sure to share your review with our team, and we look forward to partnering with you on your next book purchase. Hope you have a great week!

Posted 4 years ago

“I wanted to get this book for my mom as a birthday present. The lady I spoke to helped me place the order and make sure the book was personalized for her. She is going to be so happy and love the gift. Thank you so much.”

Helpful Report

Posted 4 years ago

Thanks for your review, Mayra. We're so glad to have helped with this order as a gift to your mom. We hope to work with you on future book orders as well. Have a wonderful week!

Posted 4 years ago

“Received books quickly!”

Helpful Report

Posted 4 years ago

Thanks for your review, Amy. We're so glad to have met your expectations. We look forward to partnering with you on future book orders. Hope you have a wonderful week!

Posted 4 years ago

“I had great experience with BookPal. When my shipping and billing addresses didn't match, they called to confirm prior to sending. I found it nice to have that personal connection.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Caroline. We'll be sure to pass your kind words along to our team. Hope you have a wonderful week!

Posted 4 years ago

“Easy pay options and received book timely.”

Helpful Report

Posted 4 years ago

Thanks for your review, Tim. We're so glad to hear you received your books in a timely manner, and we look forward to working with you on future book orders. Have a great week!

Posted 4 years ago

“Tremendous customer service. As good as I've found online. I will certainly, now, explore buying books from your company simply because the service I received. It's that simple.”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Joseph. We'll be sure to pass this along to our team and look forward to partnering with you on your next book purchase. Hope you have a wonderful week!

Posted 4 years ago

“I LOVE Book Pal. Professional, friendly and timely service and great prices.”

Helpful Report

Posted 4 years ago

Thanks so much for your feedback, Andrea. It's a pleasure to deliver on all counts. We look forward to working with you on your next book order and hope you have a great week!

Posted 4 years ago

“Really good! They responded the emails that I sent them and my book arrived perfectly’”

Helpful Report

Posted 4 years ago

Thanks for your review. We're so glad to have met your expectations. Hope you have a great week!

Posted 4 years ago

“Very helpful and books wonderful condition. Thanks”

Helpful Report

Posted 4 years ago

Thank you for your review, Debra. We're so glad to have met your expectations and look forward to partnering with you on your next book purchase. Have a wonderful week!

Posted 4 years ago

“My entire experience with BookPal has been phenomenal, especially any of my interactions with Karyln Hixson. She is incredibly helpful and easy to work with. She has thoroughly walked me through any process I needed help with and is incredibly patient throughout.”

Helpful Report

Posted 4 years ago

Thank you for this terrific review, Amy. We'll be sure to pass your kind words along to our team and look forward to partnering with you on future orders and projects. Have a great week!

Posted 4 years ago

BookPal is rated 4.8 based on 934 reviews