BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 934 Reviews

96 %

of reviewers recommend BookPal

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The representatives at BookPal were wonderful to work with. I reached out to them to get a set of custom made journals with an extremely short turnaround time. They were able to guarantee that my order would arrive in time while at the same time not taking any shortcuts with respect to quality and making sure that it was customized to my preferences. I very much enjoyed working with the BookPal team and look forward to working with them in the future.”

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Posted 6 years ago

Thank you for your kind review! We hope you enjoy your journals and look forward to working with you again :)

Posted 6 years ago

“Have most book titles that we need. The staff is very helpful and flexible.”

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Posted 6 years ago

Thanks for your review, Janine! Enjoy the rest of your week.

Posted 6 years ago

“The customer service at BookPal is top-notch. They quickly answered our questions, helped with our bulk order, and when some of the books arrived damaged they promptly replaced them. We will use them again!”

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Posted 6 years ago

Thank you for your feedback! We look forward to working with you again in the future :)

Posted 6 years ago

“Easy to order, and arrived fast.”

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Posted 6 years ago

Thank you for your review, Frances! Our dream is to empower people and organizations to become their best - and hope these books can do the same for you.

Posted 6 years ago

“Your contact people are friendly and very supportive. This is our second bulk order that we have placed. Their prices can't be beat. We hope to have a long relationship with them. Because of the time zone with us being on the east coast I knew I would get an answer the very next day and I did.”

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Posted 6 years ago

Hi Susan, thank you for your review! We enjoyed working with you and look forward to helping you with your future book orders :)

Posted 6 years ago

“I place a bulk order with this group yesterday and was very happy with their customer service. I am on the east coast, but despite that their west coast company responded quickly and were very eager to help me place my order and get my account set up. Their associate Yuri, was phenomenal to work with and spent the time to make sure everything was perfect and I was completely set up with my order. She was patient, kind, and was genuinely trying to make sure I had the best experience possible. I highly recommend this company.”

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Posted 6 years ago

Thank you for your feedback! We strive for excellence in service and value in order to connect people with the right books and are glad Yuri and the client experience team were able to help you. Enjoy the rest of your week!

Posted 6 years ago

“Wow, they were quick!”

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Posted 6 years ago

Thank you for your review! We strive to connect people with books that inspire learning and growth - and hope these books do the same for you!

Posted 6 years ago

“Not only did BookPal work with our non-profit to give us the best price, they also delivered ahead of schedule.”

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Posted 6 years ago

Thank you for your review, Johanna! We are glad you had an enjoyable experience and hope to work with you again in the future.

Posted 6 years ago

“I made a large order of books from BookPal for an upcoming orientation. All went well until I was told that the books were backordered and that I would get them after the actual orientation. Since this was my first time running the orientation for my new school, needless to say I panicked. The kind and patient representative listened to my predicament and actually told me that she was going to call me back after she figured out what they could do. In this day and age, how many representatives for any business actually try to help you and empathize with you?! Well, she called me back and said that they were going to make it work and it did! I got the books on time and all my new kindergarten students were given a book on their very first entrance into our school due to the efforts of BookPal. I definitely will be a returning customer!”

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Posted 6 years ago

Thank you for your kind words, Matt! We are so glad we were able to help you get the books in the hands of your kindergarten students on time :) We truly believe in the power of books to inspire learning and growth - and hope these can do the same for your students!

Posted 6 years ago

“Your company did a fantastic job in filling our order and getting it to us. Yuri Alvarez is pleasant and very helpful.”

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Posted 6 years ago

Thank you for your feedback, Lawanda! Yuri enjoyed working with you as well and we hope to work with you again in the future. Have a wonderful rest of your week!

Posted 6 years ago

“Easy to use purchase orders and fast shipping.”

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Posted 6 years ago

Thank you for your review, Debbie! We appreciate the feedback and hope you have a wonderful week!

Posted 6 years ago

Debbie, thank you for your review! We hope we get the opportunity to work with you again :)

Posted 6 years ago

“It was a pleasure to do business with BookPal. The customer service and attention to detail make the whole experience worthwhile. This is the third large order we have made with BookPal and we plan to continue to do business with them.”

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Posted 6 years ago

Thanks for the review, Karen! We enjoyed working with you and look forward to working with you again in the future!

Posted 6 years ago

Thank you, Karen! We enjoyed working with you as well and look forward to working with you again :)

Posted 6 years ago

“Our orders were received quickly!! One thing I did not care for about bookpal is that I received an e-mail with the invoice attached before I received my order. We are a school district and only pay bills once each month.”

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Posted 6 years ago

Thanks for the review, Merri-Kay! We appreciate the feedback and are looking into how we can improve that process for future orders.

Posted 6 years ago

Thank you for your review, Merri-Kay! We are always looking to improve our processes and appreciate the feedback. Have a wonderful week!

Posted 6 years ago

“The books were delivered very quickly!”

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Posted 6 years ago

Thank you for your review, we're glad your books arrived on time :) Enjoy the rest of your week!

Posted 6 years ago

“Ordering was easy and the help from staff I worked with was great. The product was received promptly.”

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Posted 6 years ago

Thanks for the feedback, Sandy! We enjoyed working with you and hope you have a wonderful week!

Posted 6 years ago

“Always excellent!”

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Posted 6 years ago

Thanks, Melanie! We look forward to the opportunity to work with you again in the future!

Posted 6 years ago

“Stefanie worked hard to get us the best price for the books we ordered.”

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Posted 6 years ago

Thank you for your review! Stefanie enjoyed working with you :) We hope you have a wonderful rest of your week!

Posted 6 years ago

“Personalized service, super quick response time, felt certain that my order was going to be exactly what I wanted / needed”

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Posted 6 years ago

Thanks for the feedback! We hope you have a wonderful rest of your week!

Posted 6 years ago

“needs were understood. received quote quickly. books were delivered on-time. can i get a discount though on the next purchase? :--)”

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Posted 6 years ago

Hi Ravi, thanks for the review! Please reach out to sales@book-pal.com when you're ready to place your next order and we'll see what we can do!

Posted 6 years ago

“Fast, efficient, and friendly communication from Robin! It was an absolute pleasure working with her.”

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Posted 6 years ago

Thank you, Kirstyn! Robin enjoyed working with you as well. Have a wonderful rest of the week!

Posted 6 years ago

BookPal is rated 4.8 based on 934 reviews