BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 934 Reviews

96 %

of reviewers recommend BookPal

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Customer service! And delivered large amount of books on time and in fact earlier which was perfect! Highly recommend placing your order through BookPal.”

Helpful Report

Posted 6 years ago

Thank you for your review, Barbara! It really made our day. We always strive to provide excellent customer service and are glad to see you experienced that. We look forward to the opportunity of working with you again in the future!

Posted 6 years ago

“It is always a pleasure to work with the great folks at BookPal. They are always on top of things. They provide good quotes quickly, and they always honor their quotes. Delivery is prompt, sometimes it's even a bit ahead of schedule, which never hurts. This year the book we wanted was in very short supply, but our BookPal sales agent took care of everything with a smile and a can-do attitude. We got our shipment right away, with no hitches. She's professional, friendly and very helpful. We recommend BookPal!”

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Posted 6 years ago

Thank you for your kind review, Beth! We enjoyed working with you as well. We're happy you were able to get the book you wanted - and on time. Have a wonderful week!

Posted 6 years ago

“We received a little later than expected but the customer service rep. was great of locating my order and when it will be shipped.”

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Posted 6 years ago

Thank you for your review, we appreciate the feedback. Have a wonderful week :)

Posted 6 years ago

“This has been a really good site for me to buy books for my class. I like that it gives me a big variety to pick from.”

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Posted 6 years ago

Thank you for your review, Kim! We hope your books are able to inspire and empower your students. Have a wonderful week!

Posted 6 years ago

“Good service, good selections, no problems in all the time I have been buying from them (years).”

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Posted 6 years ago

Thank you for your feedback, Peter! We appreciate your continued business and look forward to working with you again in the future.

Posted 6 years ago

“exact shipment delivery”

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Posted 6 years ago

Thank you for your review, Patrisia! We look forward to the opportunity of working with you again in the future.

Posted 6 years ago

“BookPal was a great resource for me as a nonprofit project manager! I needed 50 books for a training program. They had them in stock at a great price and the books were delivered exactly when stated. I LOVE working with vendors who are "no guesswork" in their service! BookPal will be my first go-to resource for books from now on!”

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Posted 6 years ago

Thank you for your kind review! We enjoyed working with you as well and hope your training program is a success. Have a wonderful week!

Posted 6 years ago

“Placing the order was simple and efficient. Unfortunately, I have yet to receive my order. Seems like the shipment process is slow”

Helpful Report

Posted 6 years ago

Thank you for your feedback! According to our records, your shipment was delivered Monday, October 1. Please give us a call at 866-522-6657 or email us at sales@book-pal.com if you are having trouble locating your package.

Posted 6 years ago

“Excellent experience from beginning to end. I was particularly impressed with the customer service at BookPal. I worked with Yuri, and not only was she just-plain-fun to talk with, she was truly conscientious about my order. Delivery was prompt, and my students are excited to dig into our new text! I will definitely use BookPal again!”

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Posted 6 years ago

Jodie, thank you for your feedback. Yuri enjoyed working with you as well, and all of us at BookPal hope your students find inspiration and learning opportunities with their new books!

Posted 6 years ago

“BookPal offered the best price and I had my order so quickly !!!”

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Posted 6 years ago

Thank you for your review! We are glad to hear your order arrived quickly and hope your books inspire growth in those who read them.

Posted 6 years ago

“Very professional discussions and no pressure. I would work with them again.”

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Posted 6 years ago

Thank you for your kind review! We look forward to working with you again in the future :)

Posted 6 years ago

“I recieved the books in no time!! They were brand new! My students and I are happy to have done business with Book Pal!!”

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Posted 6 years ago

Thank you for your review! We hope your books continue to inspire your students to learn and grow.

Posted 6 years ago

“The books were beautiful. We used them for a donor event with the tipin in the front of the book. This is the 2nd time we have used these journals with the tipin and this time it went much smoother. The first time however, there was quite a bit of difficulty getting the correct template in place for the journal. If it wasn't for the keen eye of our graphic designer, we would have used the incorrect tipin template.”

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Posted 6 years ago

Hi Cheryl, thanks for your review! We are always looking to improve our processes and appreciate your feedback regarding the tipin template. Have a great rest of your week!

Posted 6 years ago

“Everyone I dealt with was very easy to work with and it was clear they wanted a happy customer. The pricing was competitive and our books arrived promptly. Very pleased with the overall transaction, and we will definitely contact them again the next time we have a similar need.”

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Posted 6 years ago

Hi Debbie, thanks for your review! We are glad you enjoyed working with us - we enjoyed working with you as well :) Looking forward to working with you again in the future!

Posted 6 years ago

“I was impressed by the personal service BookPal gave me in tracking down an obscure book for which I needed 250 copies (for our son's wedding)! The process was smooth and easy, with good follow-up when I had several questions to clarify. Many thanks!”

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Posted 6 years ago

Thank you for your review! Congrats to your son and we hope the wedding was a success.

Posted 6 years ago

“I am a firm believer in customer service and BookPal is at the top of my list. I work for a STEAM school and I have had the pleasure of dealing with them. From my side of the conversation - the girl I spoke to was working with a team of people to "take care" of me and what we needed. I got calls back about where they were at but were still working on getting the shipment here earlier or trying to cut the price etc. One word AWESOME! Kim Bailey”

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Posted 6 years ago

Thank you for your kind words, Kim! It was a pleasure working with you as well and we hope your books inspire and empower your students :)

Posted 6 years ago

“I've loved working with Robin. She's on top of it! Thorough, fast, friendly, fair... and a creative problem-solver. What more could you ask for? We love love our Appeel journals, thanks Robin!”

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Posted 6 years ago

Thank you, Amber! Robin enjoyed working with you as well. Enjoy the rest of your week!

Posted 6 years ago

“We received our books for our book festival quickly and accurately!”

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Posted 6 years ago

Thank you for your kind review, Jane! We're glad we were able to assist you - and hope your book festival is a success!

Posted 6 years ago

“Prices were great and all orders arrived in a timely manner.”

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Posted 6 years ago

Thank you for your kind review, Robyn! Have a wonderful rest of the week!

Posted 6 years ago

“Outstanding customer service!”

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Posted 6 years ago

Thank you, Norma! We appreciate the kind feedback and hope to have the opportunity to work with you again in the future.

Posted 6 years ago

BookPal is rated 4.8 based on 934 reviews