BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 934 Reviews

96 %

of reviewers recommend BookPal

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kaitlyn McCollum, Account Manager exhibited exraordinary customer service from beginning to finish. She kept us updated throughout the ordering and shipping process, along with following up to ensure we received the product. Thank you Kaitlyn and BookPal! We will be utilizing your service again!”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Valena! It means so much to know that Kaitlyn exceeded your expectations alongside the rest of our team. We look forward to partnering with you on your next book purchase. In the meantime, stay healthy and happy reading.

Posted 4 years ago

“My rep Stefanie Gordon is fantastic! Here turn around time and everyone's hard work get my districts the book they need in the time that they need it.”

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Posted 4 years ago

Thank you for your kind words, Robert. We'll be sure to pass them on to Stefanie and the rest of our team. Hope you have a terrific week. We look forward to partnering with you on your next book purchase!

Posted 4 years ago

“I love my book and necklace. I was very happy to get them in the mail.”

Helpful Report

Posted 4 years ago

Thank you for your review, Holly. We're so glad you're enjoying the special pre-order package of "Golden In Death." Stay healthy, and stay golden!

Posted 4 years ago

“Good information, advice and delivered as stated. Received in excellent condition.”

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Posted 4 years ago

Thank you, Brenda! We're so glad to hear your books were well received. We look forward to working with you again soon. Have a great week & stay healthy.

Posted 4 years ago

“Really helpful service. I needed help purchasing a book in bulk that was not listed on the website but took the time to look for it and also went to bat for me for the best possible tier pricing. We received the books in plenty of time for our event. Fast, friendly and efficient service. The only thing bookpal could perhaps improve would be book returns!”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback, Marla. We're always looking for ways to continue growing and improving, and this note will go a long way with our team. We hope to partner with you again soon. Have a wonderful week, and stay healthy!

Posted 4 years ago

“I had an event that required quick turn-around of a bulk book shipment, and he team at BookPal went above and beyond to ensure delivery in time for my event. This is a company that truly understands the meaning of "customer service".”

Helpful Report

Posted 4 years ago

Thank you, Gregory! It was a delight working with you, and we're glad to know your order was handled well and your books arrived on time. We look forward to partnering with you on your next book purchase. Have a great week!

Posted 4 years ago

“The customer service was excellent! I originally bulk ordered two books that turned out to be out-of-stock. I was immediately contacted by a BookPal rep who provided a list of alternative titles, and then helped me place a new order. The new books still arrived within the original time frame!”

Helpful Report

Posted 4 years ago

Thank you so much for your review! We'll be sure to pass your kind words on to our team, and we look forward to partnering with you on your next book purchase. Have a wonderful week.

Posted 4 years ago

“BOOKS CAME IN A VERY TIMELY MANNER”

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Posted 4 years ago

Thank you for your feedback, Amy. We're so happy to hear we met your expectations. Hope you have a great week!

Posted 4 years ago

“We had an incredible experience with BookPal! They helped us walk through the entire process and made it very simple. They delivered on all of their promises and everyone received their books as promised! I would recommend to anyone!”

Helpful Report

Posted 4 years ago

Thank you so much for your review, Jennifer. It was a pleasure working with you, and we look forward to partnering with you on your next book purchase. Hope you have a wonderful week!

Posted 4 years ago

“Excellent service - communication and speed of delivery are top notch!”

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Posted 4 years ago

Thank you for your feedback, Kelley. Hope you have a wonderful week, and we look forward to partnering with you on your next book purchase.

Posted 4 years ago

“I'm a middle school librarian. We order most if not all of our class sets from Bookpal. Great prices and speedy shipping.”

Helpful Report

Posted 4 years ago

Thank you for being a loyal customer, Gretchen. Your kind words go a long way to encourage our team to keep providing the best possible service. Hope you have a wonderful week!

Posted 4 years ago

“This was my first experience with this company. I thought it went very well. I pre-ordered my book and bam as soon as it was out, I received it! It came quickly and in great packaging. Highly recommend! Very easy process from start to finish!”

Helpful Report

Posted 4 years ago

Thank you for sharing your experience, Kimberly. We're so glad to hear how satisfied you were with your pre-order of "Golden In Death." Hope you enjoy your new necklace and have a golden week!

Posted 4 years ago

“I loved this book. it was fast moving and showed how the characters are growing. I am rereading the series again. can't wait for the next one.”

Helpful Report

Posted 4 years ago

Thanks for your review! We're so glad you enjoyed "Golden In Death," and we hope to partner with you again for future book purchases. Have a golden week!

Posted 4 years ago

“I bought it for my daughter's Christmas gift . and she loves it .”

Helpful Report

Posted 4 years ago

Thank you for your review, Don. We're so glad to hear your daughter is enjoying the special pre-order package for "Golden In Death." Hope you both have a wonderful week.

Posted 4 years ago

“Excellent service and delivery.”

Helpful Report

Posted 4 years ago

Thanks for your note, Dawn. Hope you enjoy the new book and necklace included in your "Golden In Death" pre-order package. Happy reading!

Posted 4 years ago

“Whenever ordering books in quantity, I choose Book Pal. My order always arrives quickly and is accurate. The sales personnel are very helpful and the prices are always the lowest. I will continue to use them in the future!”

Helpful Report

Posted 4 years ago

Hi, Michelle. Thank you for this feedback. We're so glad to hear you were satisfied with another order, and we look forward to partnering with you on your next book purchase. Hope you have a wonderful week!

Posted 4 years ago

“Needs better communication on when items ordered will arrive”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Ashley! We appreciate your honesty. To give more details regarding your expectations and how we can improve, feel free to contact us at 866-522-6657 or support@book-pal.com. Hope you enjoy "Golden In Death!"

Posted 4 years ago

“Bookpal has the widest variety of titles, best prices, and fastest shipping! Highly recommended!”

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Posted 4 years ago

Thank you for your kind words, Martha. We love working with you and hope your students enjoy the books you purchased. Keep up the amazing work, and we look forward to partnering with you again soon.

Posted 4 years ago

“Via internet... no problem, price clear, and the promotional gift is fantastic. Arrived on time. Got e-mails throughout the waiting time with updates.”

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Posted 4 years ago

Thanks for your feedback, Renee! We're so glad we could deliver "Golden In Death" with J.D. Robb's special pre-order package. Hope you enjoy the book and necklace. Happy reading!

Posted 4 years ago

“Speedy delivery book was well packaged thanks book pal”

Helpful Report

Posted 4 years ago

Thanks for your feedback, Tenneil! We're so glad you received your copy of "Golden In Death" with the special pre-order package from J.D. Robb. Hope you enjoy your new book and necklace. Have a golden week!

Posted 4 years ago

BookPal is rated 4.8 based on 934 reviews