BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 934 Reviews

96 %

of reviewers recommend BookPal

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 25 blank Moleskine journals. They arrived at the specified time in perfect condition. This was the best bulk pricing that I could find as well. Good purchasing experience.”

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Posted 7 years ago

Thanks for the feedback, Sandra! We're glad you had a good purchasing experience with us and we hope to work with you again in the future. Have a great week!

Posted 7 years ago

“Bookpal had the books I needed. Easy to use”

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Posted 7 years ago

Thank you for the feedback!

Posted 7 years ago

“The sales and customer support staff were very responsive and helpful. Despite a slight issue with the billing, it was corrected immediately and professionally! Thank you!”

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Posted 7 years ago

Hi, Rainy! Thank you for the thorough feedback. We're so glad you enjoyed your experience with us, even as we worked through that minor billing issue. Wishing you a fantastic weekend!

Posted 7 years ago

Thank you for your feedback, Rainy! We're glad we were able to work together to correct the minor issue and are happy to hear that you had an excellent experience with our support team. Have a great week!

Posted 7 years ago

“I received very good support from staff during the purchasing process. The books were sent promptly and delivered in ample time for me to use them at an important meeting. Thank you to all who did a great job serving me. Diana”

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Posted 7 years ago

We're so glad you had a great experience with us, Diana! We sincerely hope your meeting went well. Thank you for being such a great client. Have a fantastic weekend!

Posted 7 years ago

Thank you for the thoughtful and thorough feedback, Diana! We hope your meeting goes well and we hope to work with you again soon. Have a great week!

Posted 7 years ago

“The books came on time and were packed well and in perfect condition.”

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Posted 7 years ago

Hi, Nancy! Thank you for your thoughtful feedback. We hope you have a great weekend!

Posted 7 years ago

Thanks for the feedback, Nancy! We hope your common reading program goes well and look forward to working with you again in the future.

Posted 7 years ago

“When customer service called about a price change, they were very nice.”

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Posted 7 years ago

Thank you for the feedback, Cheryl. Have a wonderful weekend!

Posted 7 years ago

Thank you, Cheryl! We appreciate your feedback.

Posted 7 years ago

“Very appreciative of your timely responses to questions and forwarding necessary information. The delay was on our part not yours. Thanks again for your assistance. Carol Stone-Taylor”

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Posted 7 years ago

Thank you very much for your feedback and for being so communicative, Carol. We look forward to working with you again in the future! Have an amazing week.

Posted 7 years ago

Thank you for your thoughtful feedback and for being so communicative. We look forward to working with you again in the future!

Posted 7 years ago

“We have a great representative who handles our account. Orders are always received in a timely manner. Thanks so much for providing great service!”

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Posted 7 years ago

Thanks so much for the thoughtful feedback, Brandi! We're glad you've had such a great experience working with us because we value great service too. Wishing you a wonderful week.

Posted 7 years ago

Thank you for your feedback, Brandi. Excellent service is very important to us so we're happy to hear you had a great experience!

Posted 7 years ago

“Awesome customer service and super quick delivery!”

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Posted 7 years ago

Thank you for the feedback, Kristina! Have a fantastic week.

Posted 7 years ago

Thank you, Kristina!!

Posted 7 years ago

“Stefanie is AWESOME to work with! Appreciate her efforts to get our school the best price on books!”

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Posted 7 years ago

YOU are awesome to work with! Thank you for your feedback, we can't wait to work with you again soon.

Posted 7 years ago

“The process was smooth, and easy. I wish that the delivery could be faster than 7-10 days.”

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Posted 7 years ago

Thank you for the feedback, Monica! We do offer expedited shipping options so if you ever need delivery in a shorter time frame, please don't hesitate to ask. Have a great week!

Posted 7 years ago

“I have used Bookpal over the past two years to purchase trade paperbacks and class sets for our school. The prices are great, service is spectacular, and the orders always show up on time. Very professional!”

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Posted 7 years ago

Thank you for your feedback, Martha! We're happy to be your go-to bookstore for the past two years and look forward to hearing from you again soon. Have a great weekend!

Posted 7 years ago

“There were 7 books that had some spine or front cover damage.”

BookPal 3 star review on 24th March 2017

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Posted 7 years ago

Thanks for the feedback, Sheri! We'll reach out soon to remedy the situation.

Posted 7 years ago

“Awesome product at a last minute request!!! Best customer service.”

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Posted 7 years ago

Happy we could help! Have a great weekend.

Posted 7 years ago

“Prompt delivery and everything arrived in excellent condition!”

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Posted 7 years ago

Happy to hear that, Kasey! Thank you and have a great week.

Posted 7 years ago

“Great customer service, quick delivery!”

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Posted 7 years ago

Thanks for the feedback, Becky!

Posted 7 years ago

“Quick and easy! I recommended your company to one of my administrators.”

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Posted 7 years ago

Thanks so much, Eileen! Happy to hear you had such an amazing experience and thank you for the recommendation. Have a great week!

Posted 7 years ago

“Had great communication and service with BookPal right from the start. I worked with Aaron and he was very polite and prompt with his communication and service to get our order to us! Great communication!”

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Posted 7 years ago

Thank you for your feedback, Beth! We value great communication and service as well, so we're happy to hear you experienced both with Aaron and the BookPal team. Have a great week!

Posted 7 years ago

“Happy with this order. Books came in a timely manner. Price was very reasonable. Your review process is very reasonable. Teacher who ordered this book is very happy . Thank you.”

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Posted 7 years ago

Hi Jane, thank you for your feedback! We're glad you had a good experience with us and look forward to helping you and your teachers more in the future.

Posted 7 years ago

“The customer service was phenomenal. Shipping was fast and the product was amazing. HIGHLY recommended!”

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Posted 7 years ago

Hi, Tierra! Thank you so much for the feedback. We're so happy to hear that you'd recommend us! Have a GREAT week (:

Posted 7 years ago

BookPal is rated 4.8 based on 934 reviews