“I first selected child care which gave a list of nurseries not schools; I needed to book 'activities' but this isn't really obvious for an after school club. It then allows you to add just one child and then to add other children, its on the confirmation page. The booking confirmation page only showed the first 3 dates I had booked rather than all of them which again was confusing / disconcerting as I wanted to be sure I was paying for the dates I believed I had actually booked. It would be better to be able to create an account, add children to that account, add a venue and then add sessions as required. All a bit backward and very frustrating first experience.”
“Block booking can only be done in its entirety, so Mon-Fri for a complete term or as offered. The alternative is to select every single session individually, you should be able to block book but still be able to select which day/s throughout a term this should apply to so that I can book all Tuesday for the term.”
“It's not clear how to book before school & after school clubs in the same booking. I am now doing it twice, which seems inefficient and not as good as the old system”
“Not easy to use
Unable to shop multiple days/blocks for more than one person
Should have add to basket then pay all together at the ends
Not user friendly”
“Can't proceed with booking if discount code applied.. proceed to payment wouldn't work with a free booking
Kept taking me back to beginning
Wouldn't register details”
Hi Mary,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was clunky with the payment process, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
Hi Debbie,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult and frustrating with the navigation process on mobile, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
Hi Eleanor,
Thank you for leaving a review about Pebble!
As a young and growing business we are always very keen to hear feedback about what we could do better.
We would love to hear some more specific details about your feedback, such as what you found hard, and which pages specifically were difficult to navigate. This will help us pinpoint exactly which areas of the website we need to consider changing in future!
Please feel free to reply directly to this email if you wish to pass on any more details. Your feedback will be greatly appreciated! :)
Warm regards,
Melissa from Pebble
Hi Hannah,
Thank you for taking the time to leave a review about Pebble.
We had a look into your booking and noticed a bug in the checkout flow when using the DOB date picker. This bug was introduced as when we released a new feature very recently. Our engineers dived straight into fixing it and there should now no longer be any problems.
We noticed that this particular bug was most common with older iOS versions. We recommend updating your phone to the latest version to reduce the likelihood of encountering any issues.
If you experience this issue again, please do not hesitate to contact our support team via the live chat and we will do our best to resolve it as quickly as possible.
Once again, we apologise that you encountered a bug on the site and we hope to see you book with us again soon!
Warm regards,
Melissa from Pebble
