“It's a hassle to keep booking using voucher codes each time and you can not book morning and afternoon sessions at once meaning I constantly have to ask for new voucher codes everytime I want to book.”
Hi Christina,
Thank you for your review.
We have investigated your review and identified a few action points from the issues you mentioned.
1. We have recently released a new basket feature that would allow providers such as School of Play to add morning and afternoon sessions into one page, where you can select add across both to your basket. It looks like School of Play have not switched over to using this new feature yet, so our dedicated Customer Success team have reached out to help them get set up for next term.
2. It looks like your voucher code was already redeemed when you tried to apply it. We are also reaching out to offer any help and guidance School of Play with using our Discount Code feature in case there are changes that could be made to improve your experience.
Please rest assured that we take all reviews very seriously and aim to uphold a very high standard of customer experience on our booking platform.
Kind Regards
Melissa from Pebble
“Despite me only buying 2 tickets, it automatically makes 3 persons needing to attend so I couldn't complete the booking without creating another attendee”
Hi Ayesha,
Thank you for your review.
We have investigated the issue you reported and noticed that the provider you booked with had created two tickets: 1 regular ticket and 1 sibling ticket. The sibling ticket was incorrectly set up to admit 2 additional children instead of just 1 additional sibling.
We are sorry about the inconvenience caused by this. We have reached out to the provider to ask them to correct this.
Kind Regards
Melissa from Team Pebble
“Quick and simple checkout process. There's great confirmation from the successful booking to the reminder emails the day before about the up coming activity.
A great booking management system.”
