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Boots Reviews

2.6 Rating 1,834 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,834 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
38
Anonymous
Anonymous  // 01/01/2019
The most expensive item was missing from my boots order. Have phoned and emailed customer services three times. It’s now been nearly 4 weeks and still no response.!
Helpful Report
Posted 3 years ago
Boots, The Peel Centre,Yeovil. When I arrived at Boots today there were no trolley's. The baskets were too small for what I wanted to buy so I used my own bag to put my products in. I made no secret of it. I was asked by a staff member if I wanted a basket. I said no they were too small, there were no trolley's plus there were family members in there who I wished not to see what I was buying. Also due to COVID should I have to touch things after other people?So I was followed around, I had great fun. Then when I got to the till I removed my mask, just to ensure they could see my face, I don't want them to forget me in a hurry. When I got to the till the girl asked if I had something in both bags. Not that it was any of her business but I had a return to make elsewhere in the other bag. So I said loudly that I had great fun being followed around the store, unlike everyone else I was willing to show my face in public and could she show me how to use the Advantage card offers on my phone, believe me EVERYONE heard,the staff looked embarrassed and shocked that someone might actually enter a shock with a FACE, Wow and only a few years ago every other person is n the store would have been treat like a criminal for hiding behind a mask! I made sure that the girl on the til could see that I had enough on my advantage card to cover the £65 quid bill, although I wasn't using it to pay for the purchase today. Basically I spend a fair amount in Boots and have collected quite an amount in points, seemingly though it makes more sense to follow people around the store, disturbing their shopping than to have someone stand at the door and ensure they go to the till and pay before leaving. What's even more laughable is that it is the half price sale. It doesn't actually matter how much something costs if you're going to nick it! It was the company's loss because I was going to buy some perfume for myself and some Dior Sauvage for my son's birthday as well but I'll order that from elsewhere online as I dared not enter that department. Boot's customer service is appalling. Just because I don't dress like I have money doesn't mean I don't. If you work hard for a living, but don't like wearing tweed don't spend your money here, I'd give zero stars if you're could but for the pleasure of shaming them it's worth the star!
Helpful Report
Posted 3 years ago
Good customer service
Helpful Report
Posted 3 years ago
Similar experience to others. Ordered £160 worth of products for Xmas presents and payment was taken the same day. Was advised that delivery would be 3 days then didn't hear anything. Emailed them on 14/12 querying the order then have heard nothing since except for being given a case #. I have just spoken to a customer service advisor and have been told that the order has been lost in the warehouse and that I can have a refund. Great - 2 days before Christmas and I have no presents for my daughters. Lack of communication is disgusting and the company's response was a joke. Never entering a Boots store again and I will advise friends/relatives to do likewise.
Helpful Report
Posted 3 years ago
Ordered gifts on 17th Nov for store delivery on 23rd you took my money on 22nd then text to say due to high demand there would be 72 hour delay it’s now a month later and despite sending emails with only a generic response and PM my details as requested on FB adverts Nothing these were Christmas gifts I am in limited budget and need a refund ASAP so going to bank to apply for Chargeback . This is shocking device
Helpful Report
Posted 3 years ago
Make an online order to collect instore pay £1.50 for the privilege then to find out you can’t collect it until way after Christmas. Disgusting. Went into store, where a pile of the product I’d ordered was on display, to be told you’ll have to ring this number, we don’t know and can’t do anything! 40 mins wait on phone lines. Boots you have lost the plot and completely fallen off the good customer service list. My business will go elsewhere
Helpful Report
Posted 3 years ago
Would like to know if boots have cameras or not in their aisles as recently bought my son a green dinosaur bag and a man with a black jacket came up to my sons buggy and stole it. I would like to know if you have cameras or not and if so I would like to know who the person is that stole my child's back pack so I can report it to the police and get it back thank you.
Helpful Report
Posted 3 years ago
Order placed on 29th November, got a text message to say they were really busy on the 4th December and they will update me soon. It's the 19th December I've heard nothing, money for order was taken from my bank but no goods received. I have emailed and tried to call waited 45 minutes and gave up. I would like a refund but can't get anywhere or speak to anyone.
Helpful Report
Posted 3 years ago
visited Brent Cross branch and decided to top up phone. Queued at tills near pharmacy only to be told we don't do phone top ups. I had topped up phone previously at these tills. There is an older member of staff that has no problem with this. But the staff last week, couldn't be bothered to look on till even. Shoddy customer service. There should be a sign at least saying no mobile top ups here. But Boots don't care about their customers. I just put my basket items down and walked out.
Helpful Report
Posted 3 years ago
I ordered an item for a store pick up for the 11 December and I have heard nothing. Reading reviews of online orders I reckon I shall be lucky to have this delivered in 2021.
Helpful Report
Posted 3 years ago
By far the worse pharmacy in the UK. Ignorant staff, ignore customers waiting while they chat. Scared to make eye contact in case they have to talk to customers
Helpful Report
Posted 3 years ago
Went to the store in Solihull. Extremely understaffed, so no one to ask for advice. The place was dirty untidy and needs better care, basically boots need to redecorate the store....... Definitely not the high class store from years ago! Very disappointed
Helpful Report
Posted 3 years ago
Order never arrived. Customer service is useless, now have to wait 2 weeks for refund but they can take the money fast enough.
Helpful Report
Posted 3 years ago
I ordered a lateral flow test kit from you on the 20 November as yet I haven’t received it yet I tried to contact you over a 5 day period nothing I now don’t need it as my holiday is over how ever I would like a refund please. Order number B47-6020-2425 and don’t say ring the help line I spent 5 days 120 minutes on my phone please respond you let me down badly I needed this test kit now I don’t
Helpful Report
Posted 3 years ago
Boots have failed to deliver my order and failed to process my refund. My order was meant to be delivered 7 days ago to my nominated Boots store, after placing the order two weeks ago. I have emailed Boots customer service twice in the last 7 days and still zero response! Phone waiting times in excess of 40 minutes, The law is the law, you cannot take payment and fail to deliver the goods, please refer to section 28 of the Consumer Rights Act (2015). Given Boots inertia and trading misconduct, I have no choice but to contact my bank and the Trading Standards in order to resolve this matter.
Helpful Report
Posted 3 years ago
Placed an order for presents for Christmas the box arrived in wet and damaged all presents inside where damaged clearly not looked after in the warehouse. No I have to through the effort of returning exchanging or refunding my presents which have been out of stock for ages or giving them in bad condition which isn’t nice for a present
Boots 1 star review on 13th December 2021 Boots 1 star review on 13th December 2021
Helpful Report
Posted 3 years ago
Ordered 100ml Phantom aftershave on Black Friday along with Shower Gel, only received the shower gel and Boots cancelled the aftershave as unavailable BUT it was available to re order on their site at full price! 90 mins on calls that were never answered and emailed complaints to get a standard response offering no explanation just a reference No.55782209
Helpful Report
Posted 3 years ago
If it was possible to give this 0 stars instead of 1, I would. I'm writing this review in hopes that Boots may read this and actually reach out to me. I purchased an item online in their Black Friday sale for Click and Collect - with an anticipation this would be in store in a few days. No later than 06/12 according to their e-mail. It's been more than a fortnight now and absolutely no communication from Boots about my item. I've attempted to call (but the wait time is over 40 minutes, and I still can't get through), I've attempted to e-mail (but no response). I'm beginning to suspect this Black Friday sale may have just been a scam. @Boots - if you're reading this, where is my item?
Helpful Report
Posted 3 years ago
Ordered Some beauty products on 1st December to be collected at local shop on 10th December, but online it still says that the order is being processed. Phoned their customer service and spoke to a lady called Rashimi. She said they are busy and it can take a long time to deliver to their own shops. But she thought that the items were in transit, but couldn't tell how many days it would take to arrive at the shop . She said to wait another 72 hours and phone again. As this was for a birthday present I asked to cancel the order, but she couldn't do that either. Asked to speak to a manager and got cut off. 23 minutes on a phone listening to music . USELESS
Helpful Report
Posted 3 years ago
Been calling “boots customer service” for 2 days not. Always busy even emailed them last week no reply. Website is shocking does not work when I add my advantage card. Even asked for a new one but the website crash and the app. Very unhappy.
Helpful Report
Posted 3 years ago
Boots is rated 2.6 based on 1,834 reviews