Boots Reviews

“ Didn’t deliver our items and refused to provide a refund or replacement as they said Royal Mail had proof of delivery. The proof was a picture of a box outside our door at a time we weren’t home. Nothing on return, no delivery and refused to support in any way. Basically thief’s and will never use them again - buyer beware. We are down £100 on a Polaroid camera we never received and having to seek legal advice! ”

“ Today I logged into my account and noticed that the delivery address had been transferred from Apple Pay incorrectly, the street name doesn't appear in Boots' system. ”

“ The company's choice to utilize the UK Post Office for delivery has significantly detracted from the service quality. ”

“ I ordered a Tom Ford eau de toilet for my wife and followed the next day delivery process. My item NEVER arrived and I have no idea where it is . A DISGRACEFUL service . ”

“ DO NOT DO AN ON LINE ORDER WITH Boots...... ABSOLUTELY TERRIBLE SERVICE. ORDERED WITH THEM PAID NEXT DAY DELIVERY, 7 DAYS LAYER STILL NOT HAD THEM, CUSTOMER SERVICES ARE SHOCKING WHEN I RANG THEM THEY SAID THAT THEY HAD SENT THE GOODS OUT AND THERE WAS NO MORE THEY CAN DO...... SERIOUSLY DO NOT ORDER FROM HERE.. ”

“ I ordered something online and they didn’t even ask me to confirm the delivery address, it went straight to check out. ”

“ My parcel has been delivery full of paper and without the product. ”

“ I have ordered an item on local store the delivery date was 27/11/23 but still haven’t received it today is 10/12/23 I have been contacted the store twice and they keep telling me to call consumer service support when I called them they said go to the store between them become like a football really need help. ”

“ Both years the store delivery has not happened. ”

“ Customer Services offered parcel to be resent or refunded in 3 to 5 days and I received 500 Boots points as goodwill gesture but was told to check goodwill points had been put on my account or call back again with reference number! I will try delivery to home in future. ”