“Have yet to receive my 2nd order and it's been 2 months. Repeated attempts at emailing them regarding this has gone unanswered. I think I've been 'had'.
Avoid this place! They've either 'gone under' (I did receive 1 order some months ago) or they've decided to accept order with no fulfillment. AVOID.”
“I would give Bossa Hearing a -5 if possible! Don't waste your time, money and effort! Jumping through their hoops (following all the steps), contacting the company repeatedly and even filing a complaint with the BBB still resulted in NO REFUND!”
“It sure seems like something is amiss here with Bossa. Reading these reviews I can say it has also happened to me. They took my Money but sent me NO product. Now No Responses either. BBB review is also unfavorable. There must be something we ,the unsuspecting consumer can do collectively. This was supposed to be an American based company owned by an American. What a shame...”
“Customer service
When am I gonna get my refund of my money back? You owe me $74.58 cause I haven't received no hearing aids. At this point I just want my money back into my account ASAP ! The order #208091 which was ordered on April 19th 2024.
Id appreciate it if you could do this as quickly as possible.
Thank you Janet Campbell
I ordered my second pair even though I had issues with my previous ones and not getting any customer support to send them back. So I had to order a pair from Amazon which came 2 days later thank God.
I have been wanting since April 19th 2024 on my order. Got one email saying that they were delayed in getting products done due to production issues. Sent over a dozen messages via email and all I got was a generated reply saying they received my email each time. At this point I have requested my money back. Sorry customer service and business ethics etc. You should return everybody's money asap.”
“So I ordered a replacement pair upgrade back in April/May. Been waiting ever since. Sent emails to the company. Been looking for a refund, and crickets......nothing. They need to be investigates for sticking money from these people.”
“I sent my hearing aids back May28, asking for a refund as they didn’t meet my needs. They received them on June 17th. Today is July16th and still no refund. I’ve tried calling, they will not answer their phone. I’ve written a complaint on their website and it went to Better Business Bureau. Still no response. So, folks, please find a reputable company if you need help finding a hearing aid. This company needs to be taken to court for false advertising. They do nothing that they promise
In their warranty.”
“I have been paying for the replacement insurance since I purchased my aids.
I lost them after about 9months. I ordered a replacement pair in April and even purchased the upgrade this time. But, I have never received the hearing aids. I even made multiple attempts to contact the Company. I was given a reference number and everything.”
“I ordered the hearing aids 10 months ago, returned them within the trial period and STILL WAITING FOR MY REFUND even though I've written them many times.”
“Ordered 2 hearing aids for my 82 year old mother as x mass gift. 1 stopped working within a couple of months tried contacting bossa no response to several emails”
“We purchased from this company on 4-16-2024 and the funds cleared our bank on 4-18-2024. Today is now July 10th and we still have not received our order. We have contacted the company multiple times by phone, email and online chats. We have been told on all occasions to give it 7 to 14 more business days. Now the company will not even communicate. Therefore, We have contacted the BBB with our proof of purchase and documentation on all communications to show how this company is fraudulent. We have contacted our bank also. We have requested a refund from the company and they have disregarded us. Please do not order from them. We are on society security and even the 89.00 dollars they took from us was hard on us. Save yourself the heartache and frustration and order from a trustworthy source.”
“I have been waiting for a refund of 89.00 since February 2024 they do not answer phones or emails I think this is a scam company. I sent earphones back with box unopened never used I did get a hold of them one time and they said my refund would be in my account May 16 2024 still waiting it is now July”
“I placed my order back in March and I have not received my hearing aids as of today. I keep sending emails and they always saying that they are shipping out next week! This last email I sent I have not received a response back yet!!!”
“First off they sent me a tracking number then canceled it did not tell me I needed a new tracking number. What was supposed to take 8 - 12 days took over a month to receive. Now that a volume button has quit working there phone is off the hook. Only a busy signal when you call. Online support never answers. Email is never answered. Now we are out $135.65.”
