boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.71

4.7 Rating 534 Reviews

92 %

of reviewers recommend boxfox

4.7

Based on 534 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow delivery was so quick and I love the matt silver wine boxes, excellent service & price”

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Posted 7 months ago

“Great product, Great service”

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Posted 7 months ago

“Quick delivery Produc excellent quality and as described”

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Posted 7 months ago

“So easy to order on website. Orders are packed so quickly. Awesome service”

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Posted 8 months ago

“Excellent quality and fast delivery, highly recommend”

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Posted 8 months ago

“Super fast delivery and the quality of the boxes was exceptional.”

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Posted 8 months ago

Where did you hear about us? Google

“Ordering was a quick and easy process, I got plenty of notifications and the items arrived super fast .”

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Posted 8 months ago

Hi Julie Thank you for the great feedback! We’re delighted to hear that the ordering process was smooth and that you appreciated the timely notifications and fast delivery. We strive to make every part of your experience as seamless as possible. We look forward to hearing from you soon. The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Other

“Good quality product and rapid delivery.”

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Posted 8 months ago

Hi there Thanks for the great review! We’re glad to hear you’re pleased with the product quality and fast delivery. The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Google

“Absolutely Fantastic Service. Chantal was very helpful throuhout the process of ordering.”

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Posted 9 months ago

Hi Romil Thank you for your wonderful feedback! We’re delighted to hear you had a fantastic experience and that Chantal was able to assist you effectively. We’ll be sure to pass along your compliments! The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Other

“Box Fox dispatches promptly however the courier used on my last order just dropped all 4x 17kg at the door without knocking. Quite rude considering the freight paid on the order.”

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Posted 9 months ago

Hi Jess Thank you for sharing your feedback. I’m really sorry to hear about the delivery experience with the courier. We always aim for a smooth delivery process and would have been happy to address this issue if we had known. I’ll make sure to pass this along to our delivery partners to help prevent this in the future. If there’s anything else we can do for you, please let us know. Thanks again The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Google

“Quick prompt service and delivery. Product is excellent.”

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Posted 9 months ago

Hi Diane Thank you for your review! We’re delighted to hear that you’re satisfied with both the prompt service and the product. Your feedback is much appreciated. The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Google

“ordered 25 boxes but only 20pcs came”

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Posted 9 months ago

Hi there Ensuring our customers receive their complete orders is of utmost importance to us, and we sincerely apologize for falling short in this instance. We understand the frustration this may have caused and want to assure you that we are committed to resolving this issue promptly. To better understand what went wrong and prevent such occurrences in the future, we kindly request you to provide us with more details about your order. We would appreciate it if you could share any further information regarding the missing boxes and how we can rectify the situation. Please feel free to contact our office on 1300 269 369 to discuss. Thank you The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Google

“Easy to use website. Competitive prices and efficient delivery. I was kept informed throughout the process.”

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Posted 9 months ago

Hi Antonia, We truly appreciate your support and positive feedback and the 5-star rating of boxfox. We are thrilled to hear that you found our website easy to use and that you enjoyed our competitive prices and efficient delivery service. We always strive to provide the best shopping experience for our customers, and it's great to know that you were kept informed throughout the process. Thank you once again for choosing Boxfox. We look forward to serving you in the future! The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Google

“Great service”

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Posted 9 months ago

Thank you so much, Navdeep, for your amazing 5-star rating of boxfox! We truly appreciate your support and are thrilled to hear that you had a great experience with our service. The boxfox team 🦊

Posted 8 months ago

“Great overall experience. We received quality products, the shipping was quick and their customer service is excellent. Thank you.”

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Posted 9 months ago

Hi Aida, Thank you so much for your amazing 5-star rating of boxfox. We greatly appreciate your kind words and wonderful feedback. It's fantastic to hear that you had a great overall experience with us. We look forward to hearing from you again soon. The boxfox team 🦊

Posted 8 months ago

“The box is spectacular, and dealing with you was a joy. One issue the self adhesive on the corners is failing. Do you have any recommendations.”

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Posted 9 months ago

Hi Victor, Thank you so much for taking the time to share your feedback on boxfox. If there is ever anything we can assist you with or if you have any questions, please don't hesitate to reach out to us at sales@boxfox.com.au or 1300 269 369. Our friendly team is always here to help! Once again, thank you for your support and glowing feedback. We look forward to serving you again in the future. The boxfox team 🦊

Posted 8 months ago

Where did you hear about us? Google

“Great quality boxes and amazing customer service and quick delivery. I look forward to ordering again from boxfox :)”

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Posted 9 months ago

We truly appreciate your support and fantastic 5-star review Happy to hear that you were impressed with the great quality boxes and the amazing customer service and quick delivery provided by our team. It's always our top priority to ensure a seamless and enjoyable experience for our customers, and we are delighted that you would consider ordering from boxfox again. We are excited to serve you again in the future! The boxfox team 🦊

Posted 8 months ago

“Amazing service and quick delivery”

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Posted 9 months ago

Thank you so much, Naomi, for taking the time to rate boxfox with 5 stars! We truly appreciate your support and are thrilled to know that you had an amazing experience with our service and quick delivery. Customer satisfaction is always our top priority, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing BoxFox!

Posted 8 months ago

Where did you hear about us? Other

“The quality of the boxes is so good. Well done 👍🏼”

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Posted 10 months ago

Hi Mira Thank you so much for your fantastic 5-star rating of us! We greatly appreciate your support and feedback. We are delighted to hear that you found the quality of our boxes to be so good. We strive to provide top-notch products, and your kind words motivate us to continue working hard. We hope to serve you again soon and wish you a wonderful day! The boxfox team 🦊

Posted 9 months ago

boxfox is rated 4.7 based on 534 reviews