boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.70

4.7 Rating 525 Reviews

91 %

of reviewers recommend boxfox

4.7

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product. Super fast delivery!”

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Posted 2 years ago

“The customer service was great! But I wish they had a phone number, as it would have been much easier for me to pickup.”

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Posted 2 years ago

“Boxes are great quality, shipping is very fast. Received great assistance from Chantal, excellent customer service.”

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Posted 2 years ago

“Great, prompt service.”

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Posted 2 years ago

“Awesome service fast delivery and excellent products will buy more 5 stars”

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Posted 2 years ago

“Never got it.”

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Posted 2 years ago

Hi there According to Australia Posts notifications, the order was delivered on 13/01 and left in a safe place, we apologise you didn't receive the order and we're happy to help you out further. You are welcome to lodge a missing delivery with Australia Post directly, there are links on their app to help you with this process. Let us know if we can help further. Thank you The boxfox team

Posted 2 years ago

“Great product! Prompt reply when contacting support! Will definitely use boxfox again! Thank you so much”

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Posted 2 years ago

“Amazing quality boxes. Far better quality compared to other companies we have used previously for our corporate gift hampers. Will definitely be repurchasing for future orders.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“I looked at their measurements and it seemed fine based off the website, but in person the box is much bigger. I am guessing that the measurements online are inside of the box and don't include the actual box itself, which is a problem because the box is very thick and adds a lot of cms. stay away. bad service, I explained this and asked for a refund but was told no. now I'm left with $500 of boxes I can't use. Ridiculous... their website states that they understand it can be hard to order boxes online and to reach out if there's any issues which i did only to get a copy and paste reply of ACCC law. stay away, get from somewhere else that actually has measurements and actual service.”

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Posted 2 years ago

“I will definitely order again! Love the product.”

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Posted 3 years ago

“Quick and easy!”

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Posted 3 years ago

“Great and quick”

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Posted 3 years ago

“Did not receive order????”

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Posted 3 years ago

Good Afternoon Georgia Thank you for your feedback, and hope you can revise the one star as it seems when you checked out of our store you chose warehouse pick up, so we didn't ship your order. If you can contact us at sales@boxfox.com.au we will be more than happy to arrange shipping. Thank you - The boxfox team.

Posted 3 years ago

“Amazing product and quick shipping!”

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Posted 3 years ago

“Great product easy to order”

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Posted 3 years ago

“Speedy service. Fast delivery, thank you. Quality boxes.”

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Posted 3 years ago

“Exactly the boxes I needed and fantastic service.”

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Posted 3 years ago

“Boxes are great quality and were delivered fast! Being a small business the only thing I didn’t love was the minimum order, I would have liked to get different sized boxes in black and white but was unable to due to minimums.”

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Posted 3 years ago

“AMAZING PRODUCT AND DELIVERY!”

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Posted 3 years ago

boxfox is rated 4.7 based on 525 reviews