“Product sizes were all over the place. Held pairs up together and they were not the same size in the package. Returned product and gave them the tracking. Then asked for picture of product when they had the package. Still have not received my money back. They are probably stalling to pass the no refund date.”
“Purchased some of the underwear from the company in May 2025. nothing like they said. Everything very small compared to other brands same size. Asked for a refund. Was told they could exchange in the US but had to returned to China for a refund. Finally got an address from them to send to China. Now today November 4 2025, They package was returned to me with a note they would not accept damaged goods. I opened the unopened package and everything is just as I sent it. Ripped off for $54.00. Time to go to social media.”
“I did not like the fit of the underwear and that they have no fly. I returned the product, cost $11.50, well within their 45 day return period and have not received a refund and get no response to emails.”
“Ordered one box of underware sent three one every month. Sent two back they asked for shipping number sent 12 times, asked for photo of the two boxes sent 8 times asked, asked for there tracking number sent 8 times never received a refund or payment for my shipping number. Stay away if you are smart”
“This is the absolute worst company I have ever dealt with. I bought a product and when it didn’t fit, I returned it. Despite their website saying FREE RETURNS, and their customer service providing me an email saying they would refund me for the cost of shipping the product to me initially and my cost to return the item they absolutely refused. Do not ever buy anything from this company. They will not honor any support if there’s any problem. BUYER BEWARE!!! They are a terrible company and I can’t stress that enough to any other potential customer.”
“Buy at your own risk. . I ordered on box and dent second one which I I never prefer. First one two small second same. Terrible company to deal with. Do yourself a favor and run away.”
“I received the product in a timely fashion but once I got it and tried on one pair they do not stay put. They go from being boxer brief style underwear to just being briefs because they ride up your thighs. After only wearing them less than five times the crotch is already ripping apart so the quality is absolutely garbage.”
“Products OK- Customer Service WORSE THAN AWFUL
My 2 ⭐️ review on another site was at least 1 too many, following my interactions with Julia earlier today. So after 2 days of out and out ignoring my emails, I received a reply email moments after the company replied to my review on another site. So my public review is what it took to get a follow up email. Funny thing is that they went from a 60% refund down to a 50% refund. So how is that trying to make up for horrible customer service. I sure wish I would have looked at the reviews here and other places, instead of just looking on the company’s website. Both issues I encountered would have been brought to light. The sizing is drastically smaller than listed AND the Customer Service is a true DISSERVICE to their customers. There is no way I would have ordered, and I wouldn’t be going through all kinds of nonsense.
If I can stress one thing to others. DO NOT Believe the website’s statement of Free 45 day Returns and Satisfaction Guarantee. That is such BS!”
“Ordered a size medium and they’re so small they wouldn’t fit my 10 year old grandson. I tried to call and sent two emails with no reply. What a ripoff!”
“Sizes not the same, coming apart at the seams, most important thing to me is keeping my junk in the underwear witch they do not do. I followed the instructions on washing in special bag and drying instructions also, but they do not last very long.”
“They never shipped my order. I will never do business with this company again big mistake. The sizes run too small. They roll over at the waist. I’m still waiting for my order. It’s been two months never received it. I can’t answer some of the questions below because I never received my order.”
“45 day return guarantee. THIS APPEARS TO BE A LIE. I started attempting to initiate the return about 7 days after receiving the product. They tried to exchange and upsell me on other items. I was clear, I wanted to return them for a refund. About 7 days after my request, they cut off all communication and will not answer the phone, respond to messages on their site, and will not respond to emails.”
“Tiny. Took two weeks to arrive. Had to pay for shipping, even though they sent boxers that were too small. The pictures online are not at all what the boxers look like in person. Stay away!!!”
“4 of 10 pair were defective. Wearing the first time, several additional pairs had loose fitting around the leg. A replacement of defective pairs was requested - they wanted to charge a fee for replacement. I requested a full refund and a shipping label to return product - never heard from them again”
“Have not been able to contact the company for a return. I have tried 4 times to date with the first email being answered offering a 35% discount. All other emails have not been answered. I even tried the telephone number that they provided and when dialed, the number was no longer in service. The underwear itself does not have a slot to allow for urination. Must pull down your pants and the briefs. Do not buy anything from this company.”
“Beware of Boxhero. I selected their 5+5 option, they sent me an email confirming 5+5, then a second email confirming only 5 pairs selected. I received only 5 pairs, contacted their customer service, they say "you did not select 5+5". I sent them their own email confirming 5+5, they still decided to do nothing. Did not send me the pairs that I paid for, did not offer a refund. Horrible customer service, horrible store. Avoid buying from them, I for sure will never anymore.”
