Box.co.uk Reviews

“ Now been waiting a week and no replacement so called their returns team who advised they received it back a week ago but have not uploaded the return to system. ”

“ We are now well out of the returns window and they are refusing to replace stating they have to test to find the [intermittent] fault and if they don't find it, we won't get a replacement. ”

“ Amazon never quibble on returns (at least for me as a Prime customer). ”

“ very slow returns process. ”

“ If anything goes wrong, the returns process is horrific, time consuming - and then even if they collect the item, it'll take them two weeks to do anything with it. ”

“ Convoluted returns process. ”

“ BE WARNED - DO NOT BUY FROM THIS COMPANY! PHONE AFTER SALES BEFORE YOU DECIDE TO PURCHASE ANYTHING. WHEN THEY DO NOT ANSWER YOU KNOW THIS IS THE TREATMENT YOU WILL RECEIVE WHEN YOUR GOODS ARE FAULTY - IGNORANCE AT ITS BEST! Had to involve PayPal resolution to get a refund and raise a complaint with Trading Standards for breach of contract! BE WARNED BUY ELSEWHERE!!!! Refund was ONLY issued after contacting PayPal buyers protection/ disputes AND taking up a case for ‘Breach of Contract’ with Trading Standards (for 3 breaches of Box own Terms and Conditions and consumer rights acts) BE WARNED - Many other trusted companies selling identical goods - Buy from them and save your self a huge amount of unnecessary aggravation in the event that goods need returning. Interestingly Box do NOT ANSWER the Returns Telephone help line but do answer the sales line to take more money from you! READ OTHER FEED BACK ”

“ I contacted the returns department immediately and provided photo/video evidence as requested. ”

“ The real issue came with the returns policy, it took 4 days before they even acknowledged the item and "tested" it. ”

“ and I have just today refused delivery of what might have been a nice Medion Erazer 2060 RTX! Box do not care about protecting their product in transit to their customers and it's no wonder they offer free and easy returns, so they can keep passing off these cheap uncared for laptops to the next unaware customer! I'm fed up with your awful service and lack of product care BOX! DO NOT BUY FROM THEM! It might seem like a good deal but you will get cheap, problematic devices and unsafe postal packaging, and unfriendly service. ”