bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.98

4.0 Rating 329 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

Questions

Metrics

4.0

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and efficient”

Helpful Report

Posted 6 years ago

“Keeping me informed on progress and everything online rather than paper”

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Posted 6 years ago

“Tracey and her team at BPL have been great. We are very grateful to them for all their patience with both our sale and purchase. We would happily use them again.”

Helpful Report

Posted 6 years ago

“I looked at the good reviews and thought I would get a good service with BPL. Over 12 weeks into using BPL for sale and purchase and still haven't even received a fixtures and fitting form. Communication poor and buyers solicitors and estate agents having issues contacting solicitor. Email responses not replied to either. Fear that the lack of communication and ongoing delays for a chain free purchase and sale will lose our sale.”

Helpful Report

Posted 6 years ago

Thank you for leaving your review. I am afraid we cannot identify you at the moment so could you please contact the Conveyancing Manager at info@bplaw.co.uk and she will be able to investigate for you. Kind regards bpl

Posted 6 years ago

“Lack of communication. Flippant and non-committal attitude to deadlines and other solicitors.”

Helpful Report

Posted 6 years ago

Dear Natalie. thank you for leaving your review. We have spoken and I am hopeful that your immediate concerns have been addressed and that you are satisfied with the service from the conveyancing team now looking after your kind instruction. Please do let us know if you have any further concerns, Kind regards bpl

Posted 6 years ago

“Everything was going well bu there seems to be a breakdown in communication between BPL and the buyers solicitor and despite sending 3 emails requesting updates none have been forthcoming. I also understand the estate agent has also had the same problems . This is simply not good enough”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We understand that you spoke with the conveyance yesterday and have a full update of matters. If you do have any further queries please let us know. Kind regards, bpl.

Posted 6 years ago

“Faultless”

Helpful Report

Posted 6 years ago

“BPL's team have been helpful and informative and have dealt promptly and efficiently with every stage of our conveyancing, making a complex process as simple and stress free as possible. No hesitation in recommending their services to others.”

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Posted 6 years ago

“They were very friendly & helpful. Unfortunately this took a bit longer than expected but this was out of their control, they processed paperwork quickly and were always able to provide updates.”

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Posted 6 years ago

“Absolutely 1st class service at a very reasonable price! Thank you very much Team of BPL!”

Helpful Report

Posted 6 years ago

“BPL provided a very reasonable quote and provided a quick, efficient and courteous service. I recommend them without reservation and have already appointed them to deal with another re-mortgage. Many thanks to Cherry, Polly and Catherine.”

Helpful Report

Posted 6 years ago

“Everything was perfect, always very quick response!”

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Posted 6 years ago

“Thank you Ryan and the Team. From Start to Finish... it was Smooth and Stress Free..... All the communications were done via Online Web Portal and Email. Always Ryan and his team was available to Answer the phone calls anytime. They make sure every single document is in place and every document is checked and verified for due diligence. They thoroughly make sure that we wouldn't have any issues in the future when it comes to Mortgaging, Remortgaging and Selling. Would Recommend to Anyone !!!! Many thanks, Chris.”

Helpful Report

Posted 6 years ago

“I started my case with bpl at the beginning of Oct 2017, I failed to complete purchase before my mortgage expired at March 2018, within this 6-7 months (28 weeks), the normal response time is 2-3 weeks for one reply after at least 10 voice mail and countless chasing emails, I lost thousand of pounds and half year’s time with this solicitor and no progress on getting one simple flat deal done. It is like begging for a reply, it is worst service I ever have. I tried everything and it seems they just ignore you no matter how hard you try”

Helpful Report

Posted 6 years ago

“Very efficient, professional and extremely quick to answer any questions I had. Would absolutely recommend”

Helpful Report

Posted 6 years ago

“The service I received from BPL solicitors was not what I had expected when choosing them to act on my behalf in the sale of my property. The whole process took 19 weeks to complete which was unacceptable. What was more frustrating was the lack of communication from my solicitor’s team to keep me updated which was non-existent at many times. On many occasions I had to chase for an update, especially towards the end where I had to raise a formal complaint to one of the directors which I believe helped in pushing my sale through. The staff, when replying to emails a few times, would confuse me as the buyer (when I am the seller!) which was frustrating and lacked professionalism in proof reading communications sent. This was further highlighted when in the 14th week I was sent another clients TR1 form to complete, which had all the client’s details (property they were selling, amount for, names and address (of both buyer and seller)), which had nothing to do with the sale of my property. I had to raise this as an issue as I became worried about my own personal data they have may be shared with parties that should not have access to. Overall poor experience and would not use again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to read that you are unhappy with the service you have received. We are in contact with you in relation to your complaint and will contact you further in this regard. Kind regards, bpl

Posted 6 years ago

“Very efficient, reliable and helpful service from the team - highly recommend.”

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Posted 6 years ago

“The process was quick and easy. Never had a problem getting hold of staff and the service was quick in getting our case solved. Would definitely use BPL again!!!”

Helpful Report

Posted 6 years ago

“Excellent service from BPL all the way through a long and complicated sale. Everything was dealt with efficiently, with regular updates by email and phone. I was initially nervous of using an on-line service, but I need not have worried. I would recommend BPL without hesitation. Thank you, particularly to Kirsty and Luke.”

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Posted 6 years ago

“Excellent service Highly professional company. Will defiantly recommend!!!”

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Posted 6 years ago

bpl solicitors is rated 4.0 based on 329 reviews