“I ordered an item on 28/12/15. Confirmation email received.
30/12/15 'order has been shipped' email received.
8/1/16 called customer services for an update as item had not arrived. Couldn't track item, advised it could take 2-3 days to find out.
13/1/16 called customer services again as no email or call. Advised still cannot track item.
I asked if I could see tracking details, 'I can copy you in on email ' but not received. I asked for call back? 'Yes around 3pm', confirmed my number.
No call, no email.
No confidence in very disappointing Customer Service”
“Brand Outlet Service excellent however the delivery company they use is awful and they do not seem to have any control over it. Paid for express delivery on 21st December and still waiting on 31st December from DPD after numerous phone calls still getting messages that it is being held at Edinburgh Depot”
“Very good service. Because I pressed incorrect destination country the VAT have not been taken off from my bill. I called them and the girl on the other end was plesant and helpful. My problem have been solved very quickly in proffesional manner. Definetly will recommend the website”
“Service was excellent, especially the free next day delivery.
Sadly my item was too small, but the refund process was fast.
Would use again for sure.”
“The ordering process was straight-forward. The boots arrived on time and in good condition. However - they didn't suit me and so I had to return them. It's a pity that return postage isn't provided for (or a click and collect system).”
“I admit to being a bit dubious when I first saw the jacket at such a great price, but I did my 'homework' and found it in other places at much higher prices, so ordered from Brand Outlet. Delivery was superb - arrived early next morning in excellent condition. Very, very happy with purchase and the Brand Outlet service was superb. Wil have no hesitation using them again.”
