“Received the order on time, quality good however two items I chose were too big although size I ordered was my regular size. Items easy enough to return however surprised have to pay for returns (Reiss, Massimo Dutti have free returns). Just awaiting refund. Will keep you posted!”
“Item initially sent in the incorrect size. Customer Services were very helpful (phoned immediately) and arranged a free return and re-delivery. Quality of item was excellent and was delivered quickly.”
“Love the products and delivery is great, just wish you did free returns... Think with clothing sizes it's always difficult to know...... This would stop me ordering something if I wasn't so sure..”
“The sweater is perfect. Really thrilled and a good price too. Communication about delivery was excellent and my delivery arrived as suggested within the timeline”
“Only real problem is that the Orlebar Brown polo shows a picture of a grey shirt but description says Navy so we were unsure what would turn up. Expected Navy, checking to see if it is wanted.
One problem, they are for Xmas will you accept returns after Christmas?”
“Excellent service I was kept informed at all times of delivery progress. Stunning product which was well packaged. Would most definitely buy from Brand Outlet again”
“Ordering and delivery was very quick and efficient.
However, the description of the item on the web page was incorrect (described as "Embroidered", but had no embroidery).
A better zoom feature would help me to examine the items more closely. With these high end goods, this is important.”
“Great products and great prices. I was particularly impressed with how well everything was wrapped and packaged, just like you get from a boutique.
I ordered a couple of different sizes as I am often a large but sometimes and XL depending on the cut, the Brand Outlet returns options are very good and mean I will keep coming back again and again.”
