“It was a great price for the item, but it was faulty - I noted this on the returns form but I was still charged for the delivery.
So I am out of pocket despite the item not being fit for use.”
“My order was initially cancelled and I was given no notice.
Took 3 phone calls to find out why.
When goods arrived they were disappointing.
Still waiting for my refund a week later. Would not use again”
“I purchased a jacket at a very resemble discounted price and sought advice regarding the size I required. The response was quick and helpful. Although the item I bought turned out to be sold out I received an apology and refund almost straight away. Although obviously dissapointed , I did find the response very sincere and quick.”
