“Beautiful rebecca minkoff handbag. Wonderful service. This is the second bag ive ordered. Very quick delivery. The staff are very friendly and helpful.”
“I got my shoes today - Vivienne Westwood Melissa Lady Dragon shoes - and I'm extremely disappointed. They have a scratch on the side and are dirty like they have been handled by a lot of people. These are meant to be shoes for my wedding and I am really upset. I will be sending them back.”
“They said there was a glitch with the system and they had to cancel my order. However, my account page said the order was "complete" and "shipped" instead of "cancel". And I haven't yet received the refund. At this point I'm still not sure about the status of my order.”
Hi there,
Thank you for your review. We are sorry that you have experienced these delays. However, I can confirm that your refund was processed on Friday and this takes between 3-5 working days to be credited to your account.
Sorry for the inconvenience and confusion this may have caused. If you require further assistance, please do not hesitate to contact us at enquiries@brandoutlet.com
Kind regards Customer Services
Team
“The actual service was very prompt and efficient, but the product was all wrong. The boots I ordered were supposed to be a size 10, but they were barely a size 8.”
“I ordered two pairs of shoes, they arrived very quickly with next day delivery and the shoes are lovely at such a good price! I will be ordering again.”
“Purchased from this company for the first time. Cannot believe I found the shoes I wanted half the price of what they are on the Melissa website! Arrived in a couple of days very happy with everything.”
“Sent item back as was too big, asked for a smaller replacement to be sent. Brand Outlet wouldn't send a replacement quoting stock levels. I have just gone back on to the website and bought the size that i requested to be resent - basically you don't want to have to pay the postage to send me the item i want. You refunded me and then i had to rebuy the size i wanted and pay the postage again. Poor service indeed - penny pinching!!”
“The most amazing service and the clothes are wonderful I cannot wait to place my next order.
The jacket I ordered I wore that day and people were stopping me asking me where I bought it from.”
“Super fast reponse time! Put the wrong postcode down and only realised after I'd place the order. Emailed to ask if it could be rectified within time, and got a reply first thing. Package delivered without a hitch. Thank you!”
“I love ordering from Brand Outlet, items are great quality and the delivery and service is top class, always arrives within a day or two which is brilliant!”
