“Paid for a Saturday delivery, but order arrived on a Tuesday, no response when I alerted both Brand Outlet and delivery service to the mistake before the delivery.”
“The first time I used the service I was really surprised at the level of communication once the order was placed and right up to the actual delivery. Prompted me to sign in with an account for another purchase rather than as a guest which I did on the first occasion.
I knew exactly what I was buying as I purchased the items regularly at full price from its London store so to find exactly what I wanted at a 54% discount plus the service I have described ....... Result Thank you”
“I purchased a pair of Tricker's boots. They were advertised at a most attractive price, but if the price is too good to be true then it generally is. The boots had a cut right through the welt, obviously seconds. I have owned Tricker's for over thirty years and I am sure that Tricker's wouldn't let this standard of work pass through their quality control.
So I had the hassle of returning these boots.
You would think that I would have left a one star rating, the reason for giving two stars is because the returns /refund process was very straightforward.”
