“I just want to say that. I kecewa. You guys letak kasut semua sama tempat. Then price tag kt atas kata 29.90. But bila bayar kat kaunter 39.90. I nak check harga kat belakang pun tak ada. Mesti dah tergores. I tak tipu. Boleh check sendri kat BO SUNWAY. If cust yang salah letak sokay i boleh terima. Ni nak check price tag kat belakang kasut pun tak boleh. Please improve. Jangan buat cmni. Tak baik. Tak ada bukti sbb i dh tanggal. But boleh check sendiri kot kt your outlet sunway tu.”
“The parcel is delivered in a broken box, with a big hole on one side of the box(a hand could easily get in). One of the items is missing. And another one, the tan crew neck cardigan stitch knit sweater, is still pilling and cottony after cleaning by the sticker roll.”
“Ordered two items, only one turned up with no reason as to why the second item wasn’t there. Had to chase your team to resolve the issue - said I’d be refunded which I was still waiting for as of yesterday.”
“I ordered some Penelope Chilvers boots that now, having worn them a few times, are obviously defective. Firstly, the tabs that are sewn into the boots to pull them on are not accessible so they're a struggle to get on. Secondly, they gap around my ankles and are very tight around my calves (I have normally sized calves).
So between the pulling up tabs being inaccessible, and the strange shape, they wind up with a strange puff at the ankles.
I've put them in my goodwill pile.”
“I purchased a pair of Tricker's boots. They were advertised at a most attractive price, but if the price is too good to be true then it generally is. The boots had a cut right through the welt, obviously seconds. I have owned Tricker's for over thirty years and I am sure that Tricker's wouldn't let this standard of work pass through their quality control.
So I had the hassle of returning these boots.
You would think that I would have left a one star rating, the reason for giving two stars is because the returns /refund process was very straightforward.”
“I was disappointed to find that the shoes arrived in a battered box and crumped tissue paper. As the shoes were reduced to half price, I decided to overlook the poor presentation. However I was particularly disappointed that the left hand shoe had a powdery residue imprint of toes. Had I not been overly keen on the shoes I would have returned them. It has however left me feeling generally unhappy. I doubt I will shop with BrandOutlet again.”
“It was a great price for the item, but it was faulty - I noted this on the returns form but I was still charged for the delivery.
So I am out of pocket despite the item not being fit for use.”
“My order was initially cancelled and I was given no notice.
Took 3 phone calls to find out why.
When goods arrived they were disappointing.
Still waiting for my refund a week later. Would not use again”
“Such a pity that the colour of the mac did not resemble in anyway the picture on their site. Despite being called beige on the website, even the label on the coat itself said khaki”
