BrandAlley Reviews

“ I was told at the beginning of March the items were not available and I would received a refund £150. ”

“ Dodgy site. After I placed an order, they went ghost. No notification as to delivery date and shipment number. They did not reply to my emails either. No contact number to phone them. I had to ask for refund through paypal protection. ”

“ When I contacted customer service, they were polite and offered a refund, but only if I returned the item. ”

“ Never received goods or refund -appalling customer service-literally theft! ”

“ They promised a refund which has not been received. ”

“ i placed an order on the 24/11/2022. Got an email to say my items were dispatched last week, via royal mail (genius may i add considering the state of royal mail at the min) no 48 dispatch as i paid for and now told today i have to wait 10 working days from time of dispatch for a refund. So im out of pocket, have to purchase something elsewhere then no doubt chase for a refund. ”

“ I bought a pearl necklace priced at £65 from Brand Alley in January 2022 - the clasp at the back broke on the 3rd time of wearing - I sent a photo of the broken necklace but they refuse to refund because it didn't happen within 60 days of delivery! Furthermore I bought a pair of pearl earring priced at £35 in March 2022 - they are not fit for purpose because - whatever you do - they will not stay in your ears - again they sad they would not refund because they are for pierced ears. ”

“ Not in stock wasn't made aware a week later surely they would know instantly at the time of going to send the product in which case a refund should of be done then. ”

“ They refuse to give me a refund or resend the products. ”

“ Stay clear, didn't refund money ”