Brantano Reviews

Name: Brantano
Address: Interlink Way West, Interlink Business Park, Bardon, Coalville, Leicestershire
Rating: 2.22

2.2 Rating 69 Reviews

29 %

of reviewers recommend Brantano

2.2

Based on 69 reviews

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About Brantano:

Place where you can buy fantastiv range of Shoes and Boots at Brantano footwear online. The latest ladies, Men’s and kids Shoes in a huge range of styles Including brands such as Clarks, Hush Puppies and Skechers.
Brantano was established in the UK in 1998 and has over 150 stores across the country, we are known for our great value shoes for all the family. Brantano’s website has a huge range of shoes for every family member with brands ranging from Nike, Skechers, Hush Puppies and Clarks.

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Location:

Interlink Way West, Interlink Business Park, Bardon, Coalville
Leicestershire
LE67 1LD

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Brantano 1 star review on 4th August 2017

COLIN FLOWERDAY

Brantano 1 star review on 1st April 2017

Colin Flowerday

Anonymous

Anonymous // 01/01/2019

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“Very speedy delivery. Excellent product at a fantastic price. Half what I’ve paid for the same trainers.”

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Posted 3 months ago

“It is my belief that some people have somehow misplaced their cryptocurrency. I highly suggest against looking for assistance in recovering it online, as you will probably run across a con artist who will take additional money from you while pretending to assist you in getting your lost cryptocurrency back. Personally, I've utilized recoveryhacker101 to get my bitcoin back after it was taken by fraudsters. This reputable recovery company can be reached by email at recoveryhacker101[at]gmail[dot]com.”

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Posted 3 months ago

“Returned some shoes. After 4 days I heard nothing from them. After sending 3 emails I finally got an answer stating it takes 14 business days to process a return and then another 5-7 business days to receive a refund. Including the time it took for them to actually receive my shoes I should see a refund in over a month. Absolutely ridiculous.”

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Posted 3 months ago

“Horrible experience! Rubbish customer service. Trainers meant to be white but they where not and customer service was arguing with me that they are white! Also send damage picture which has not been addressed at all! Avoid by any cost!”

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Posted 4 months ago

“I spent £47 on sketchers that are already in the charity because I could feel the floor through them. They look so good on the outside too.”

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Posted 6 months ago

“Terrible customer service. Shoes were wearing away after a month and they said it was normal wear and tear!”

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Posted 1 year ago

“Terrible customer service. Bought a pair of trainers and the sole started wearing away and falling apart after 1 month. They said it was normal wear and tear!! Avoid at all costs.”

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Posted 1 year ago

“Trying to order boots. Valid discount code for 20% off. Discount is applied, go to payment and message says sorry you can not use this right now. Cheats.”

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Posted 2 years ago

“Purchased sketchers trainers online. Usual size but when tried them on massively too big. Wanted to return them. Followed Brantano's advice and contacted their customer helpline. Slow response due to "advisors working from home during pandemic". This is June 2022!!!! Supplied photos showing sizing was faulty and requested pre paid returns label. Told it was a " fit issue" not a fault and would not supply returns label. If I tried to wear these shoes there would be an accident as very big. Much too big but didn't know until recieved them. Couldn't try them on before as online service in our area only. Appalling out of date service.”

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Posted 2 years ago

“I'm out of pocket considerably for cost of return. Be warned! If I'd known I wouldn't have purchased from Brantano and as such won't ever again!”

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Posted 3 years ago

“With having to pay for returns and waiting weeks for a refund there are much better on-line retailers out their”

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Posted 4 years ago

“Having trouble getting refund for a pair of Muck Boots I had to return and pay return postage for 😡. Wish I’d of read reviews before buying through them.”

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Posted 5 years ago

“Be warned.. Brantano have no stores to return online orders to.. just had to pay postage to return items.”

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Posted 5 years ago

“brantano sent crocs in a size bigger than uk sizing brought. I emailed and tried to discuss but they did not budge. I have been purchasing crocs for years and have never had this before. I had to send them back so lost money for postage and do not trust them to send the correct size. I do not recommend buying from them as you do not get reasonable customer services.”

Helpful Report

Posted 5 years ago

“Brantano Footwear had to be the most USELESS shoe shop ever no wonder they went bust as the Manager in the now defunct Norwich branch was a rude ignorant twat and staff in the shop hanged around the till not helping anyone you asked them all you got was I DONT KNOW? WEAKEST LINK BRANTANO.................................................................................GOODBYE!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Purchased some CAT shoes and have worn them for 2 weeks, polished them yesterday with neutral coloured wax as advised by a Brantano member of staff and they have gone from tan colour to a dark brown colour! So today I went to Brantano and told two workers today in the Reading store who couldn't care less. Was told I could have a full refund (I was wearing them and didn't have any others) or swap them for an alternative at the 50% marked down price. I am a size 13 and with only 6 pairs of 13 in the store I had somewhat limited choice. Bearing in mind that all the shoes are now all marked down by 50% I said how about you give me 50% back as a good will gesture and I keep the shoes, but no that wasn't possible. I came away from the shop to purchase some replacements from Brantano online and then return to the store for the refund I was promised. However I am now unable to search online as Brantano has gone in to administration and the website has been closed down. What absolutely rubbish service...”

Helpful Report

Posted 7 years ago

“Husband brought a pair of shoes for son today, got style, size & colour totally wrong. Paid by cc. Within an hour sent him back for change of mind refund as stated on back of receipt only to be refused and offered an exchange. Nothing suitable in stock so now stuck with a totally useless pair of shoes !! Deserve to be closing !!”

Helpful Report

Posted 7 years ago

“BRANTANO has gotta be the most useless pathetic shoe shop ever with Abysmal customer service, rude miserable staff and stores that look like a messy charity shop! I went into the Norwich store where the Manager stands there being rude to customers like BASIL FAWLTY and the staff hide behind the till not helping customers and you ask someone where are the shoes in my size you get the dim line I DONT KNOW? Its like being on the WEAKEST LINK in there as their ANNE ROBINSON attitude is a lot to be desired as I say don't go into BRANTANO try SHOEZONE they are better! STOP PRESS BRANTANO HAS GONE BUST WONDERFUL NEWS GET THE CHAMPERS OUT AS THAT RUDE IDIOT OF A MANAGER WILL BE GONE AND BRANTANO WILL BE REPLACED BY A BETTER SHOP!!!”

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Posted 7 years ago

“Having purchased a pair of Sketchers last year I found that after 3months of wearing them the stitching had split. After much deliberating with myself, I decided to return to the branch and explain the situation the Area Manager Nikki was so very helpful, she explained I needed to have proof of purchase. I returned the next day and Nikki and store Manager Tracy went the extra mile for me, and arranged a credit for me at the present cost, which was slightly lower than the original cost, but very much appreciated. Thank you ladies.”

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Posted 7 years ago

“Visited the Beaumont Leys store of Brentano today. I tried on several shoes I needed for work. Choose an ideal pair and checked on the internet to see if I could apply any current discounts/vouchers. The only current discount voucher was for 'on line' orders = 20% discount. I immediately ordered the shoes on line, applied the discount code and paid by Paypal only to find the discount had not been applied?? I approached the store manager Matt who provided me with their Head Office phone number. I spoke to Karen in the Head Office who said she would investigate the issue and call me back. Within 5 minutes Karen did call me back, cancelled my original order and sanctioned 20% discount to be applied in store - Brilliant!! Thanks to Matt (Store Manager) & Karen (Customer Services) my experience of shopping in Brentano was 10/10 - Thank you both from one VERY happy customer Margaret.”

Helpful Report

Posted 7 years ago

Brantano is rated 2.2 based on 69 reviews