Brantano Reviews

“ Was told I could have a full refund (I was wearing them and didn't have any others) or swap them for an alternative at the 50% marked down price. ”

“ Husband brought a pair of shoes for son today, got style, size & colour totally wrong. Paid by cc. Within an hour sent him back for change of mind refund as stated on back of receipt only to be refused and offered an exchange. Nothing suitable in stock so now stuck with a totally useless pair of shoes !! Deserve to be closing !! ”

“ However, no refund materialised so after three weeks I contacted Brantano again. ”

“ We went to the store on Saturday morning to hopefully exchange them or failing that request a refund. ”

“ Disgusting service, taking money from my card when an item wasn't even in stock and not refunding when requested, would not recommend to anyone. ”

“ Bought some shoes for my husband took them back to get size smaller as came up big the duty manager was very rude and disrespectful actually argued with me so what happens to customer is right I never got my replacement I took the refund went to next and bought a pair there where they were so polite and helpful so as a monthly customer on line and in store spent a lot of money on shoes for me, my mum and my husband oh and my grandson I will never set foot in martlet ham brantana again il go to next or elsewhere awful a young boy talking down to me a middle aged lady with a degree as well and told off. ”

“ After almost two months of calling I did eventually get a refund. ”

“ Very bad experience, brought a pair of school shoes 4 weeks later the soles have holes on them, its now their policy that without a receipt they will not exchange or refund. Despite them being in the original box. I even suggested if they could search by the transaction date and card number, but the supervisor was very hesitant and unhelpful even refused to give me his name. I will never buy from them again. ”

“ When I said I would need my money refunded they asked me to return to the store on two occasions to rectify the problem( a 16 mile round trip each time) When I complained to head office about the stress and inconvenience it had caused it took a month of painfully slow communications with them for them to finally offer me £3. ”

“ However, they do not refund insoles. ”