Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ibaent in my measurements and to double check I went to Penningtons to try out your advice. You were way off. In your defence it is not easy to suggest a size without visual confirmation. You recommended 48H. I am only a 48 C. Thanks for trying. But your selections are not good for either sizes”

Helpful Report

Posted 9 years ago

“I frequently and for many years am and have been an internet purchaser. I find your return procedure awkward to say the least and inconvenient. I would like to do further business with you but am not sure that I will considering your return policy.”

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Posted 9 years ago

“I always wear Playtex bra's, but this one was at least 3 inches smaller around than my regular ones. I have not resolved my return yet. How do I return with the small label emailed to me?”

Helpful Report

Posted 9 years ago

“i received order confirmation but no shipping confirmation when I requested shipping confirmation, customer service only repeated the order confirmation. I still don't know if my order has shipped not when it might arrive.”

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Posted 9 years ago

“I asked for 2-problems w/my order. The rep only addressed one of them. Also, your company policy to NOT INCLUDE a sales slip w/ordered items is what will make me hesitant to order from Brayola again. I also never received an e-mail with the order details such as items ordered, amount charged/to which payment method, order#...etc. Please re-consider these policies.”

Helpful Report

Posted 9 years ago

Hi Kathleen, I'm sorry to hear you are disappointed with our service. Firstly, we sent automatic emails with all order details and confirmation straight away, as well as emailing you with tracking information when an item has been shipped. Please check your spam folder, as because of the nature of our products some email services can put us automatically in spam. Secondly in the emails, we pre-warn you there is no paperwork. The reason for this is because we use lots of suppliers, as Brayola is a marketplace. It is much easier and hassle free to not have paperwork, as well as saving the environment with unnecessary print outs, when you can have an emailed copy. If you have any questions, please do let us know as every bit of feedback is important to us :)

Posted 9 years ago

“I was sent the wrong size why should I have to pay for the return?”

Helpful Report

Posted 9 years ago

Brayola is rated 4.2 based on 5,416 reviews