Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,415 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another good bra — stylish, comfortable and good support! Also reasonably priced.”

Helpful Report

Posted 4 years ago

“I have purchased two bras from Brayola. I have been looking for a bra with back support. I think I have finally found what I have been looking for. It's been a big help. Thank you. The reason I dropped down to 4 stars was that I had written, asking for help after purchasing the first bra. No one ever wrote back to me.”

Helpful Report

Posted 4 years ago

“Didn’t know you couldn’t just exchange bras if not right size . You have to return pay postage and reorder and pay postage again”

Helpful Report

Posted 4 years ago

Hi Patricia, We do not currently offer exchanges. Although Brayola provides free shipping on all orders in the US (over $75), we regrettably cannot offer free return shipping. The prepaid shipping label offered is $6 and will be deducted from your refund. All of the return information is on the website, https://shop.brayola.com/pages/returns Thank you, Brayola Support

Posted 4 years ago

“All of the bras in my recent orders have finally been received, even post Christmas for some. Happy to report that each female family member who received a bra was pleased; they fit perfectly. Thank you for offering a wide variety of styles, sizes, and colors.”

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Posted 4 years ago

“These bras are heavenly. I just love them. I have them in all colors.”

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Posted 4 years ago

“Just feels a little on the small side”

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Posted 4 years ago

“Waiting for response from return.”

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Posted 4 years ago

“My order came quickly & there were no problems”

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Posted 4 years ago

“I love my Brayola.Fits beautiful and the suport is great.”

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Posted 4 years ago

“It's a good product but it didn't work for me.”

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Posted 4 years ago

“Haven’t received my order”

Helpful Report

Posted 4 years ago

Hi Lynda, The tracking for your order shows it delivered on December 17th and left with an individual. If you have not received the order, please contact us at support@brayola.com for further assistance. Thank you, Brayola Support

Posted 4 years ago

“I bought four styles from this site and really like 3 of them., I am relying to decide my favorite but would repurchase the top three. They are comfy, good support and are a good value.”

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Posted 4 years ago

“I love them.”

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Posted 4 years ago

“So pretty. Feels good. Wished shoulder strap where wider.”

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Posted 4 years ago

“I love the bras and they have larger sizes! They are less expensive than at the stores, though still a lot.”

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Posted 4 years ago

“Excellent fit, very comfortable. It’s very hard to find a well-fitting bra for my heavy breasts. I liked the initial bra so well I ordered two more, and got rid of several older bras.”

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Posted 4 years ago

“I sent an email about product I had received, I got no response about the questions in the email. I only got information about returning the product, so I did.”

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Posted 4 years ago

Hi Therese, We found your email and also the sent response that answered your question. The brand switched from metal clasps on the shoulder to plastic clasps a few years ago. We apologize that you feel your question was not answered. If you need further assistance, please email us at support@brayola.com. Regards, Brayola Support

Posted 4 years ago

“Ordered one pair of panties and it took 20 days to receive”

Helpful Report

Posted 4 years ago

Hi Devin, Your order was shipped with USPS the same day it was placed. We apologize for the delivery delay by USPS. It was a difficult December for shipments due to employee shortages from Covid, the increased volume, and some weather issues as well. Here's to a better year with 2021. Thank you, Brayola Support

Posted 4 years ago

“Order arrived quickly and everything was great.”

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Posted 4 years ago

“Comfortable and very good quality.”

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Posted 4 years ago

Brayola is rated 4.2 based on 5,415 reviews