Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order of 3 bras arrived. The box contained 2 bras and a random TShirt. I sent a request for my 3rd bra and got a notification from your CS letting me know I’ve been reimbursed for the 3rd bra and to donate the shirt.”

Helpful Report

Posted 4 years ago

“When I ordered it didn’t give me an option except to hit the after pay and I had to return the two bras. Not sure how that works but hopefully they will credit my credit card. When I reordered the bras in a larger size I used a different credit card. One thing I do not like is you can’t talk to anyone you have to email. When I use to call and talk with someone I loved it much better.”

Helpful Report

Posted 4 years ago

“I like it but don't love it. Still trying the find the perfect wireless bra.”

Helpful Report

Posted 4 years ago

“I have been pleased with past transactions. Most recently my packages came with no return labels. I never needed to return before, but I do now.”

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Posted 4 years ago

“Went 1 size up from usual size. Band and cups too small.”

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Posted 4 years ago

“Not the best”

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Posted 4 years ago

“I love the bras I got but with no adjusting on bra straps is not good fits great everywhere except the straps. Unfortunately I bought 4 and washed them in hopes they would shrink. But not enough.”

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Posted 4 years ago

“like the bra however the underwire is uncomfortable in the under arm area and top of the breast "cuts" "sticks" can't explain but painful.”

Helpful Report

Posted 4 years ago

“In a world of Amazon and Zappos, I’m usually reluctant to pay shipping for online orders. This order confirmed that ruluctance for me. While $6 is not overly crazy, I had to return the product and pay return shipping as well. So, I’m out $12 for a bra that didn’t fit. I am continually on the hunt for a good bra that is both pretty and fits well. This wasn’t the magic bullet by any means and I paid to learn that lesson.”

Helpful Report

Posted 4 years ago

Hi Tiffany, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“The first bra I ordered didn't fit. I returned it, only to be charged a return fee. I contacted you, and was promised waiver, since I reordered the same item, but didn't receive it. I won't be ordering from you again.”

Helpful Report

Posted 4 years ago

Hi Gail, After further review our records show that the $6.00 return fee was issued yesterday. Please allow 3-7 business days for this to reflect on your financial statement. Thank you, Brayola Support

Posted 4 years ago

“It did not fit as well as I had hoped”

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Posted 4 years ago

“All 5 bras that I ordered didn't even remotely fit. Now I need to return them but will be charged to return them which isn't fair.”

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Posted 4 years ago

“The sizes are small.”

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Posted 4 years ago

“I wanted to exchange the bra I orderedbecause of incorrect size. But your system does not allow for exc. Disappointed.anges so I just had to return it”

Helpful Report

Posted 4 years ago

Hi Carmela, We apologize for the inconvenience this has caused. Unfortunately we do not accept exchanges. Once your return has been received into our distribution center and processed, you will be notified via email of the refund. Thank you, Brayola Support

Posted 4 years ago

“I love the bra, however the delivery time is unacceptable.”

Helpful Report

Posted 4 years ago

“I saw how it fastened in the front, but didn’t think much about it. I really don’t like that part so much. Other than that it’s good. I do like the other bras I have bought from this site.”

Helpful Report

Posted 4 years ago

“The bras cup size were too small the sizing is wrong my wife wears 36D put the Parfait Bras cup size too small”

Helpful Report

Posted 4 years ago

Hello, The Parfait brand uses UK sizing, a size converter is under the product on Brayola.com to convert the US size to UK size, the UK size is 36DD to equal the US 36D. If you need further assistance, please email support@brayola.com. Thank you

Posted 4 years ago

“Before I ordered from you, I got measured at Victoria Secrets. I ordered 3 different bras, all the same size. All 3 fit different. Only happy with 1 of the fits.”

Helpful Report

Posted 4 years ago

Hi Nadine, We apologize for the inconvenience this has caused. Each bra fits differently, please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“Cups were too big but the quality is nice.”

Helpful Report

Posted 4 years ago

Hi Kimberly, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I don't care for the prices. A bit high”

Helpful Report

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews