Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not for me.”

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Posted 3 years ago

“Still waiting on my refund after 3 weeks.”

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Posted 3 years ago

Hi Sheila, We are sorry to see the item did not work out for you. Your return was dropped off to to UPS on March 19th and is in transit to our return facility. Once the return has been received into our distribution center and processed, you will be notified via email of the refund. Please email us at support@brayola.com for any further assistance. Thank you, Brayola Support

Posted 3 years ago

“Not true to size”

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Posted 3 years ago

“Was not soft enough for me, but nice bra”

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Posted 3 years ago

“The bras do not fit, I need to return them please let me know how I go about that.”

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Posted 3 years ago

Hi Sheryl, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“Did not fit”

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Posted 3 years ago

“The bra has superior lift, but the fabric could be softer, its sort of scratchy!”

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Posted 3 years ago

“I got a quick return email on one item I sent back, tho it has not been refund to the account yet. Haven't heard on the second item that I returned.”

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Posted 3 years ago

“Sizing is not consistent with other standards.”

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Posted 3 years ago

“If you have a perfect body this would be a great product. Unfortunately most of us don’t. I gave them to my daughter. Hopefully she likes her body in them.”

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Posted 4 years ago

“I am looking for a wireless bra that has good support. This one fit but I don’t feel that I am getting the same support”

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Posted 4 years ago

“Your bras are wonderful, but the other merchandise offered by other companies has been mediocre to poor. I will be returning half of the articles I ordered because of poor quality. I’ll be sticking to your bras in the future.”

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Posted 4 years ago

“I really like the bra but there is way to much padding in the cups. When you wear a DD cup you don't need padding. I exist I could buy this bra with no padding.”

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Posted 4 years ago

“I purchased two bras and had to return them. One the cups were two small and Brayola doesn’t offer exchanges at this time. The other bra was not what I expected it to be. It was not supportive and to sheer for me. Anyway they are both on the way back for a refund. Hope I can find a better fit in the future. Sherry A.”

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Posted 4 years ago

“The shipping was awful when it went from aUSPS to DHL. Took about 10 days to arrive from “waiting for DHL” to arrive. If it went USPS all the way it would’ve been here 9 days sooner. Otherwise great service.”

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Posted 4 years ago

“Did not make the right choices for myself. I will be returning the items and ordering something different.”

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Posted 4 years ago

“Bra was too big , but delivery was quick”

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Posted 4 years ago

“Delivery time took longer than expected, but not a huge deal. Not over-packaged, which I appreciate. Easy to return what did not fit properly.”

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Posted 4 years ago

Hi Alexandra, Thank you for your review. We do apologize for the delay in delivery from USPS. Regards, Brayola Support

Posted 4 years ago

“I'm not happy with their return policy. Even though I hand washed my new underpants & bras they shrunk but I cannot return them.”

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Posted 4 years ago

Hi Ellen, The items are nylon and with some spandex that would not shrink. We do apologize, but due to the personal nature of the product we are unable to accept items that have been worn and washed. Regards, Brayola Support

Posted 4 years ago

“I was unhappy that I could not exchange the bra i purchased for a different size. It had to be returned and a new one purchased”

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Posted 4 years ago

Hi Renee, We apologize for the inconvenience this has caused. Unfortunately we are not accepting exchanges, your item would have to be returned- a refund would be issued and a new order would have to be placed. We have shared your feedback with the returns team. Thank you, Brayola Support

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews