Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered before and was pleased but not sure how this transaction is going to be handled.”

Helpful Report

Posted 4 years ago

Hi Leslie, We are sorry to hear your item did not fit. Once the return has been received into our distribution center and processed, you will be notified via email of the refund. Please email us at support@brayola.com for any further assistance. Thank you, Brayola Support

Posted 4 years ago

“I already wrote a review”

Helpful Report

Posted 4 years ago

“I measured myself exactly as it said on the website to and when I received the bra it did not fit at all. That being said I know how difficult it is to purchase garments like this on the web and I learned my lesson for the third time now not by only Brayola., but other companies. This just a purchase that needs to be made in the store when you have large breasts”

Helpful Report

Posted 4 years ago

“They were a gift!”

Helpful Report

Posted 4 years ago

“great products but website is not easy to navigate when ordering”

Helpful Report

Posted 4 years ago

“Didn’t love the bra, not really comfortable after wearing all day. The sweatshirts are fine. Panties were too small, as is often the case with plus sized clothes. They looked, and are, stretchy, but very minimally. The quality is fine.”

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Posted 4 years ago

“thirdlove doesn't charge for returns that don't fit so I will shop with them from now on”

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Posted 4 years ago

“I love most of the bras that you have but sometimes the pictures do not depict the actual color which can be confusing. Also, your company isn't great on crediting back returns in a timely manner. Still waiting for credits from returns I sent back weeks ago.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you for your feedback. If there is a return that you need assistance with, please contact us at support@brayola.com. Our return facility will inspect and process your return within 7–10 business days. Brayola will send you an email confirmation once your refund has processed. Thank you, Brayola Support

Posted 4 years ago

“I like their bras. Customer service leaves a little to be desired. I returned my bras and they’ve been shown to have been delivered last week but no refund has been initiated.”

Helpful Report

Posted 4 years ago

Hi Mrs Phoenix, We do not show a return was set up for your order , please contact us at support@brayola.com for assistance. Thank you, Brayola Support

Posted 4 years ago

“The fit of these Brayola panties is not exactly the same as my former ones. They are a little short in the body length. I ordered the same size as the others. However, I think that if I ordered the next size up they would have been too loose in the legs and waist area. The price was very good for cotton panties, it’s just the length that was a concern.”

Helpful Report

Posted 4 years ago

“Have you received the return? Did I get a refund yet?”

Helpful Report

Posted 4 years ago

Hi Lisa, The return has been received and the refund issued. If we can help you with anything else, please email us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

“Before Covid, I would have said excellent!! I’ve ordered from you several times and had a great experience. But it seems like your adjustment to Covid has been rough. It took over a month to get my order....Covid or no Covid that’s just way too long.”

Helpful Report

Posted 4 years ago

Hi Cam, We certainly understand the frustration and yest it has been a rough month with short staffing and with the carrier delays. We appreciate your feedback and are working hard to ship orders in a timely matter. Thank you, Brayola Support

Posted 4 years ago

“They aren’t what I expected”

Helpful Report

Posted 4 years ago

“The style i ordered was not the right fit. I think for that style I need to go up a cup.”

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Posted 4 years ago

“Didn’t know you couldn’t just exchange bras if not right size . You have to return pay postage and reorder and pay postage again”

Helpful Report

Posted 4 years ago

Hi Patricia, We do not currently offer exchanges. Although Brayola provides free shipping on all orders in the US (over $75), we regrettably cannot offer free return shipping. The prepaid shipping label offered is $6 and will be deducted from your refund. All of the return information is on the website, https://shop.brayola.com/pages/returns Thank you, Brayola Support

Posted 4 years ago

“It's a good product but it didn't work for me.”

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Posted 4 years ago

“I had to return, it was too big. Havent received refund yet so wouldbt b fair to rate you”

Helpful Report

Posted 4 years ago

Hi Judith, We have received your return and the refund was issued. If you need further assistance, please email us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

“Service was fine. The bra didn’t fit. I wonder what to do with it.”

Helpful Report

Posted 4 years ago

Hi Barbara, Thank you for reaching out. We are sorry to hear the item did not work out. If you send an email to us at support@brayola.com, we can further assist you with your return. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Thank you, Brayola Support

Posted 4 years ago

“Not very becoming.”

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Posted 4 years ago

“Why they didn’t just refill my order instead of refunding my money. I was waiting for the order. Now have to watch for refund to reorder”

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Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews