Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,413 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,413 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfied with my orders”

Helpful Report

Posted 3 years ago

“Not received order”

Helpful Report

Posted 3 years ago

Hi Pat, Thank you for reaching out to us. We tracked your package and the Post Office has it as unable to deliver due to no access to delivery location. We have issued a refund for the order back to your original payment form. If you ever need assistance with an order, please reach out to us at support@brayola.com. Thank you, Brayola Support

Posted 3 years ago

“I received my order fairly quickly. The bra is very comfortable and supportive.”

Helpful Report

Posted 3 years ago

“Finally found my favorite bra, racer back, front closure & pretty lace too.”

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Posted 3 years ago

“The worst customer service ever! I will never purchase anything from Brayola again.”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for your feedback, We apologize if we have not meet your needs in the multiple contacts that we have had with you. Regards, Brayola Support

Posted 3 years ago

“The straps are wonderful. Great fit”

Helpful Report

Posted 3 years ago

“It fits comfortably and is good for the gym.”

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Posted 3 years ago

“I submitted a return over 2 weeks and no refund yet”

Helpful Report

Posted 3 years ago

Hi Delores, We see a return set up for your order however, the UPS label for the return does not show any tracking movement with UPS. Please contact us at support@brayola.com if the return was sent back via your own shipping method with the tracking number so we may assist you further. Thank you, Brayola Support

Posted 3 years ago

“Excellent service and quick delivery.”

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Posted 3 years ago

“Everything I ordered fit very well.”

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Posted 3 years ago

“Doesn’t fit and I need to return it”

Helpful Report

Posted 3 years ago

Hi Sherry, Thank you for reaching out. We are sorry to hear the item did not fit. Have you clicked on "Find my Size". This tool will work out the correct size for you to try, based on the brand and bra you are currently wearing. We gladly accept the return of items that are unworn, unwashed, and with their original tags and/or packaging within 30 days of delivery. The return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“Super comfy and pretty”

Helpful Report

Posted 3 years ago

“I love the site and have used it many times. However, this last purchase was not good. Very uncomfortable, I would not recommend or purchase again.”

Helpful Report

Posted 3 years ago

Hi Garyle, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you email us at support@brayola.com, we can assist you with a return. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“I love my new bra easy to fasten soft and comfortable love it thank you”

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Posted 3 years ago

“This wasn't quite what I expected, I sent it back”

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Posted 3 years ago

“Love it!! Exactly what I've been looking for!!”

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Posted 3 years ago

“Not true to size”

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Posted 3 years ago

“Was not soft enough for me, but nice bra”

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Posted 3 years ago

“Love the new Olga minimizer bra. Very comfortable and supportive.”

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Posted 3 years ago

“Bras were as advertised, as comfortable as a bra can be, that is, purchasing process was easy and shipping was fast.”

Helpful Report

Posted 3 years ago

Brayola is rated 4.2 based on 5,413 reviews