Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizes are so much smaller than advertised..i got an xl and couldn't even put it on... very disappointed”

Helpful Report

Posted 4 years ago

Hi Lauri, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I ordered 5 bras, and only 1 fit me... even though all 5 bras are the same size and are the same brand!”

Helpful Report

Posted 4 years ago

Hi Marla, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Although the bra seems to be made well, it it the most uncomfortable bra I have ever worn. I didn't make it through half of a day. Material is irritating to the skin. Bought a slightly larger size than usual and it was uncomfortably tight.”

Helpful Report

Posted 4 years ago

Hi Kathy, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Your bras are to small I wear a 42DDD they were to small next time I might try a E or G to see if they fit when you are very lg it looks hideous to cramp your self into something that dose not fit”

Helpful Report

Posted 4 years ago

Hi Shelley, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I purchased 4 bras. I'm a big cup size, do choices are very limited. I had to send 2 back. One was very cheaply made...the straps probably would have fallen apart had I actually tried it on. The other was too tight even though it was the same size as the others. I appreciate the quick shipping return and refund, but the return isn't really free since they deducted $6 from my refund. Bras are generally women have to try on as all bras fit differently. If I were small enough to buy a bra at a brick and mortar store, I would not have lost any money on the purchase as I wouldnt have purchased the unwanted bras.”

Helpful Report

Posted 4 years ago

Hi Mara, Thank you for reaching out to us. We are sorry to hear that your items did not work out for you. You can always refer to the "find my size" tool, this will recommend our bras for you! We apologize for the inconvenience this has caused. Thank you, Brayola Support

Posted 4 years ago

“the receiving of the item was fairly quick (5 days) but I returned it the same day I received because the fit and style turned out to be disappointing. If the return process is anything like it was the last time I returned a bra to you, it will be a long time to get my $ back. I will never order from you again because of the return process. speed it up like Amazon does and I might be back.”

Helpful Report

Posted 4 years ago

Hi Barbara, We are sorry to hear that your item did not work out for you. Once your return has been received and processed, you will be notified via email of the refund. We apologize for the inconvenience this has caused. Thank you, Brayola Support

Posted 4 years ago

“I had high hopes for this bra and it looked as if it would have good support for a bigger bust but I was wrong. There is no support in the lower half of the cup so the weight is supported at the shoulders.”

Helpful Report

Posted 4 years ago

Hi Connie, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“The service was very easy and very prompt no problems receiving my shipment however the bras aren't what I was expecting the bottoms roll up they are very uncomfortable”

Helpful Report

Posted 4 years ago

Hi Jackie, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Don't have a return fee!”

Helpful Report

Posted 4 years ago

Hi Barbara, Thank you for reaching out to us. We will pass this onto our Brayola team for future consideration. We apologize for the inconvenience. Thank you, Brayola Support

Posted 4 years ago

“I returned it size not true”

Helpful Report

Posted 4 years ago

Hi Jill, Thank you for reaching out to us. We are sorry to hear that bra did not work out for you. Once the return has been received and processed, you will be notified via email of the refund. We apologize for the inconvenience this has caused. Thank you, Brayola Support

Posted 4 years ago

“Asking me to revise a review just because you accepted a return is unacceptable. I reviewed the bra, it’s fit and why I was returning it not Brayola as a company. I consider my reviews carefully and word them intentially to help inform future shoppers. Your acceptance of my return of an il-fitting bra does not change how the bra fit and future purchasers deserve to know that I returned this bra and why. That you made this request makes me question your entire review system and it is because of this experience that I have unsubscribed from your emails.”

Helpful Report

Posted 4 years ago

Hi Lisa, We apologize for the inconvenience this has caused. We will review the current process and make changes as they are necessary. Again, we apologize for the inconvenience. Thank you, Brayola Support

Posted 4 years ago

“I already submitted a review previously where I stated that the band on the bra was not for a size 44, it would not stretch that much. My husband built a "stretcher" for it and I can use it now but not for all day. I contacted Brayola asking for a partial refund of the price because of the trouble my husband and I went through to make it usable. Brayola stated that they do not give refunds unless the items are returned to them.”

Helpful Report

Posted 4 years ago

Hi Rea, Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused. Our Brayola Team will be reaching out to you via email. Thank you, Brayola Support

Posted 4 years ago

“I will be returning it because it is not the right size.”

Helpful Report

Posted 4 years ago

Hi Jennifer, Thank you for reaching out to us. We are sorry to hear that the item was not to your liking. Once the return has been received and processed, you will be notified via email of the refund. Thank you, Brayola Support

Posted 4 years ago

“The service was great and fast . However the bra is not what I was wanting. Sorry but not your fault.”

Helpful Report

Posted 4 years ago

Hi Debbie, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“wronge size and could not get hold of anyone by phone!!!!”

Helpful Report

Posted 4 years ago

Hi Shirley, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I was confused with size I needed bought the wrong size will be trying to return it if possible”

Helpful Report

Posted 4 years ago

Hi Onalee, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“The cups were too small. Not full coverage. No support.”

Helpful Report

Posted 4 years ago

Hi Rennie, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Did not fit. Returned via the half return label that did not print properly. Anxiously awaiting my refund to my card. This was not what I had hoped for in purchasing this bralette.”

Helpful Report

Posted 4 years ago

Hi Lois, Thank you for reaching out. We are sorry to hear the item is not to your liking. Once your return has been received and processed, you will be notified via email of the refund. We apologize for the inconvenience this has caused. Brayola Support

Posted 4 years ago

“The bras fit horribly!”

Helpful Report

Posted 4 years ago

Hi Sandra, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Have NOT received them yet. So can't leave a review”

Helpful Report

Posted 4 years ago

Hi Anna, After further review, your order has been delivered, via USPS, delivered May 4th. If you should have any further questions, please feel free to reach us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews