“Although this was a very small order that was picked up, I was accommodated for and very pleased with the service I recieved. And my God this place has every brick you could imagine! Will definitely use again.”
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with our service, even for a small order. It is great to know you found our selection extensive—there is truly something for everyone!
We can’t wait to assist you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Barry,
Thank you so much for your kind review! We are delighted to hear that you received great service and found our staff helpful. It’s great to know that our brick-matching service met your expectations!
We truly appreciate your support and can’t wait to assist you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Sefedin,
Thank you for the awesome 5-star review! We are thrilled to hear that you found our prices attractive and that your delivery was quick. We always strive for efficiency and great value, so it’s fantastic to see that reflected in your experience.
We appreciate your support and look forward to assisting you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“Quality all round service…. Did on line order of more bricks that were needed to finish a home project.. really fast delivery (within two days). I was kept updated on delivery times etc… very pleased with all aspects of ordering from this company and would definitely recommend thx.”
Hi Nigel,
Thank you for the fantastic 5-star review! We are thrilled to hear that you were impressed with our service and the speedy delivery. Keeping our customers updated is important to us, and we’re so glad to know that you enjoyed the whole ordering process.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Kevin,
Thank you for the 5-star review! We are so happy to hear that you were satisfied with our service and the quality of our bricks. Your recommendation is greatly appreciated!
We look forward to serving you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Max,
Thank you for the wonderful 5-star review! We are delighted to hear you were pleased with the quality of our bricks and the prompt delivery. Your recommendation is greatly appreciated!
We look forward to serving you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi there,
Thank you so much for your amazing 5-star review! We are thrilled to hear that you enjoyed our free samples and found our prices and delivery hassle-free. Your recommendation means the world to us!
We can not wait to serve you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi there,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you experienced excellent service from our customer service team all the way through to delivery. Your kind words truly inspire us to keep providing top-notch service!
Looking forward to assisting you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Karolis,
Thank you for your fantastic 5-star review! We are glad to hear that you found our products good and our team friendly. Your feedback means a lot to us!
Looking forward to serving you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Good afternoon Lisa,
Thank you for your feedback regarding your recent experience with us. We appreciate you choosing Brick Wholesale for your brick purchase.
We're sorry to hear that our customer service did not provide the level of assistance you were hoping for, especially concerning disabled VAT relief. We strive to offer comprehensive support and are continuously looking for ways to improve our service and train our staff.
If there’s anything specific you’d like to discuss, please feel free to reach out. Your satisfaction is important to us. In the meantime, I will make sure we consult our accountant and get more information and training on VAT free purchases.
Kind Regards,
Ketija Svike
Head of Brick Wholesale
Hi there,
Thank you for your wonderful 5-star review! We are delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and your kind words really motivate us!
We can not wait to assist you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Rovertos,
Thank you for the wonderful 5-star review! We are delighted to hear that our communication and swift delivery met your expectations.
We truly appreciate your kind words and look forward to assisting you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“Wasn't contacted nearer delivery time and date to confirm delivery (lucky was off work the day order arrived) and found delivery cost quite high, other than that order went smoothly, thank you”
Hi there,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding delivery communication and costs. Since we partner with third-party companies for shipping, delivery rates are determined by them. We apologise for not clearly communicating the delivery date on this occasion and will work to improve in this area.
We are glad to hear that the ordering process was smooth and that your items arrived without any issues.
Your input will help us enhance our services in the future, and we hope to exceed your expectations next time!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Bob,
Thank you for the amazing 5-star review! We are thrilled to hear that your bricks arrived on time and that our team could assist you. Providing excellent service is our top priority, so it is wonderful to know we succeeded.
We truly appreciate your feedback and look forward to working with you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Colin,
Thank you for the fantastic 5-star review! We are so glad to hear that our office staff and the delivery team were able to assist you effectively. We pride ourselves on being helpful and providing excellent service, so it is great to know we met your expectations.
We appreciate your support and look forward to serving you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Catherine,
Thank you for your kind 5-star review! We are so pleased to hear that Sasha was able to assist you effectively. Our team is dedicated to providing the best support, and it is always rewarding to know when we hit the mark.
We look forward to serving you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“Website was accurate regarding type, colour, price and most importantly stock levels held. Staff were really helpful on the phone regarding delivery. Bricks arrived quickly were well packaged and undamaged.”
Hi Dean,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our website met your expectations regarding accuracy and stock levels. It is also great to know our team was helpful over the phone and that your bricks arrived promptly and in perfect condition.
We appreciate your support and look forward to serving you again!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Keith,
Thank you for your kind 5-star review!
We are thrilled to hear that you found ordering easy and appreciated our communication. It is our aim to provide great service at a great price.
We look forward to assisting you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“We purchased 700 bricks, spending just over £1,000, and were also charged a delivery fee of £170. Normally, when spending above a certain limit, delivery should be free. Despite paying over £1,000, we were still charged for delivery. This is quite disappointing.”
Hi Mr. Ethan Erman Bahadir,
Thank you for taking the time to share your feedback with us. We are grateful you chose Brick Wholesale for your recent purchase of 700 bricks, and we truly value your business.
We are sorry to hear that our delivery service did not meet your expectations. To clarify, we work with third-party haulage companies for all deliveries, and they set the charges with no added profit on our end. For your convenience, all delivery charges are listed transparently on our website.
If you have any further questions or if there’s anything we can assist you with, please don’t hesitate to reach out.
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“Very happy with your service your staff went the extra mile to cater for my order and very happy with the bricks supplied and will certainly be using your company for my next building projects”
Hi William,
Thank you for your fantastic 5-star review and for sharing your photo with the work in progress! I am happy to hear that our team went the extra mile for you and that you're pleased with the bricks. We look forward to assisting you with your future building projects!
Kind Regards,
Ketija Svike
Head of Brick Wholesale
