Good afternoon Lisa,
Thank you for your feedback regarding your recent experience with us. We appreciate you choosing Brick Wholesale for your brick purchase.
We're sorry to hear that our customer service did not provide the level of assistance you were hoping for, especially concerning disabled VAT relief. We strive to offer comprehensive support and are continuously looking for ways to improve our service and train our staff.
If there’s anything specific you’d like to discuss, please feel free to reach out. Your satisfaction is important to us. In the meantime, I will make sure we consult our accountant and get more information and training on VAT free purchases.
Kind Regards,
Ketija Svike
Head of Brick Wholesale
