“We purchased 700 bricks, spending just over £1,000, and were also charged a delivery fee of £170. Normally, when spending above a certain limit, delivery should be free. Despite paying over £1,000, we were still charged for delivery. This is quite disappointing.”
Hi Mr. Ethan Erman Bahadir,
Thank you for taking the time to share your feedback with us. We are grateful you chose Brick Wholesale for your recent purchase of 700 bricks, and we truly value your business.
We are sorry to hear that our delivery service did not meet your expectations. To clarify, we work with third-party haulage companies for all deliveries, and they set the charges with no added profit on our end. For your convenience, all delivery charges are listed transparently on our website.
If you have any further questions or if there’s anything we can assist you with, please don’t hesitate to reach out.
Best Wishes,
Agnieszka Jankowska
Customer Service Team
