Hi Andrew,
Thank you for your thoughtful 4-star review! We appreciate your understanding regarding the delivery mix-up, and we are glad we could resolve the issue for you promptly. Your willingness to use our services again means a lot to us!
If there is anything else we can assist you with in the future, just reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
“Wasn't contacted nearer delivery time and date to confirm delivery (lucky was off work the day order arrived) and found delivery cost quite high, other than that order went smoothly, thank you”
Hi there,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding delivery communication and costs. Since we partner with third-party companies for shipping, delivery rates are determined by them. We apologise for not clearly communicating the delivery date on this occasion and will work to improve in this area.
We are glad to hear that the ordering process was smooth and that your items arrived without any issues.
Your input will help us enhance our services in the future, and we hope to exceed your expectations next time!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
