Thank you Jessica for the 5 star review, I'm thrilled to hear that you've experienced exceptional service! Providing top-notch service is a priority for us, and we're delighted that it has made a positive impression on you. Thank you for choosing us!
“Bought a pair of Oakley Hydra sunnies for cricket. Delivery was quick and great product. Glad I looked online as BrightEyes was 15% cheaper than Oakley, OPSM and other retailers.”
That's fantastic to hear! I'm glad you had a positive experience with your purchase of Oakley Hydra sunglasses for cricket. Fast delivery and cost savings are definitely great perks. It's always a good idea to shop around online, and I'm delighted you found a better deal with BrightEyes compared to other retailers. Enjoy your new sunglasses, and thank you for choosing BrightEyes!
It's wonderful to hear Alan, that you always feel welcome at BrightEyes in Geraldton! Having amazing and helpful staff can make a significant difference in the overall shopping experience. They will appreciate hearing about the positive impact they've had on your experience. Thank you for choosing BrightEyes, and we hope to continue providing you with excellent service in the future!
“The staff at Ballina store was very helpful.we purchased a pair of sunglasses in December and they broke in January so o they replaced them with no problems”
Thank you Colin, I'm glad to hear that the staff at the Ballina store was very helpful and that they promptly replaced your sunglasses with no problems after they broke in January. Excellent customer service and a hassle-free resolution to issues are key to a positive shopping experience.
“Very quick service. I wanted to replace an old pair of sunglasses and Bright Eyes still stocked the same pair so I knew they would fit. Ordered and they were delivered quickly and are a perfect replacement for my old pair. I would be happy to shop there again :-)”
“could not do the purchase on Bright Eyes Internet site as my master card was not able to be processed.
I rang head office and was told all other master cards were working. I was told that the Morayfield Shop had stock of my desired Serengeti glasses. I then rang Morayfield Brighteyes and I was told that they needed permission to Aust post them to me. An hour later the person rang back to say she could despatch the glasses to me by Aust Post. She processed my master card transaction without any bother and I received the glasses in the mail in NSW in three days. I am very happy with the conduct of my transaction at the Morayfield store but I would never deal with the Brighteyes internet site again
Steve”
Dear Steve,
Thank you for sharing your experience with us. We're thrilled to hear that the Morayfield Bright Eyes store provided excellent service and efficiently processed your Serengeti glasses order. It's great to know that your transaction was handled smoothly, and you received your glasses promptly.
We apologize for any inconvenience you faced with the online purchase process. Your feedback is valuable to us, and we'll make sure to review and improve our online services. We hope to have the opportunity to serve you again in the future and provide a seamless online shopping experience.
“I went into buy a new pair of sunnies and had a great experience with a new young lady that just started her new role , she was very helpful and nothing was a drama as I tried on 15 pairs lol.”
“I bought some ONeill Sunglasses, and unfortunately I didn't inspect them closely when I purchased them. There are 3 small scratches on the lens. I noticed once I got them home. I assume this must have happened in-store, as they were display stock. I wish I was given the sunglasses that had not been on display. I thought if I returned them, I wouldn't be able to prove that it wasn't me who scratched the lens...”
