“Spoke to Brigheyes as I wanted to buy sunglasses as a Christmas present but wanted the ability to exchange if the recipient did not like the style I selected. Brighteyes were very understanding as happily exchanged after Christmas. Excellent service.”
Thanks so much Doug, for the lovely review! 😊 We totally understand how tricky it can be choosing sunglasses as a gift, so we’re really glad we could make the exchange process easy for you after Christmas.
Great to hear it all worked out, and we really appreciate your support!
Hi Manual, Thanks so much for the recommendation! 😎 We’re glad you found a pair you like, we try to have something for everyone. Appreciate your support!
“For the first time in my life I was able to afford a pair of Oakley sunglasses only to have a slight issue with them, I contacted bright eyes and sent them images of the defect, after a few emails back and forth they replaced them after approximately four weeks,”
Thank you for sharing your experience! 😊 We know how exciting it is to get your first pair of Oakley sunglasses, so we’re really glad we could sort out the issue and get you a replacement. We appreciate your patience throughout the process and hope you’re loving your new pair!
Thanks so much for the awesome review! 😎 We’re thrilled to hear you’re happy with your sunglasses and that delivery was super quick. Really appreciate the 5 stars, enjoy your new sunglasses!
“I have bought a few things online and from the stores from Brighteyes, every time my order arrives quickly, & exactly what I ordered
Great shop, great service”
Thanks so much Christeen, for the wonderful review! We’re thrilled to hear that your orders have arrived quickly and just as expected. We really appreciate your support and look forward to helping you again soon! 😎
Thanks so much Akhif, for the awesome review! We’re thrilled to hear you’re happy with the service, product, packaging, and communication. Really appreciate your support! 😎
Thanks for the review! 😄 We’re glad to hear it must have been good if it stayed with you! Appreciate your support and hope you continue enjoying your purchase.
Thanks Sarah, for the great feedback! Melody will be so pleased to hear you appreciated her knowledge and honesty. We’re glad you had such a positive experience.
“On the occasions I have been into the Bright Eyes shop, the ladies have always been very helpful. I would buy from there again when I next go to Townsville.”
Hi Rhianen, Thank you so much for the 10/10 review! We’re thrilled to hear our staff were helpful, knowledgeable, and able to give great advice in choosing your sunglasses.
“This is now my second purchase of sunglasses, and one repair from BrightEyes, the staff are excellent, friendly and so helpful. I highly recommend them.
Very happy with their service”
HI Cheryl, Thank you so much for your wonderful review! We’re thrilled to hear this is your second sunglasses purchase and that our team could also assist with a repair. Your recommendation and kind words about our friendly, helpful staff mean a lot to us.
Thank you so much Michael, for your lovely review! We’re glad to hear you received friendly service and that exchanging your sunglasses was quick and easy. We’re always here to help make the process smooth! 😎
“My question is if you purchase a product that is on sale which states it is on your website but is not displayed in-store as being on sale, does it flag up on your P.O.S that the product is on sale???”
Hi Frank
I just wanted to clarify that our online store operates as a separate identity from our physical BrightEyes stores. From time to time, we run online-only promotions or sales, just like many other retailers do.
Because the online store and our bricks-and-mortar locations are managed separately, some discounts or specials may be available online only and won’t always appear in-store.
If you ever see an online special, bring it to our attention in store and we will price match.... we’re always happy to help.
