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BrightEyes Reviews

4.8 Rating 155 Reviews
94 %
of reviewers recommend BrightEyes
Very happy with the knowledge and professionalism of the staff
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Posted 2 months ago
Thank you Scott, for your 5-star rating! We’re so happy to hear that our staff’s knowledge and professionalism made your experience a great one.
Posted 2 months ago
Service was above expectations, very friendly and very informative on the way I needed to have lenses replaced in my spotters, Absolutely recommend
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Posted 2 months ago
Thank you for your kind words Trent! We're so glad to hear you had a great experience with our service. It’s awesome that we could help you get your Spotters lenses sorted. We truly appreciate the recommendation!"
Posted 2 months ago
I would like to thank this Bright Eyes store in Hervey Bay. I dropped off my Maui Jim sunglasses to have the cracked glass lenses replaced. They told me they can replace the arms as well at same cost. When I picked them up I it looks like they have given me a brand new pair of sunglasses. I am very impressed. Thank You heaps Bright Eyes. Albert Roth Hervey Bay.
BrightEyes 5 star review on 28th January 2025
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Posted 2 months ago
That's amazing, Albert! It sounds like the team at the Hervey Bay store went above and beyond. Maui Jim sunglasses are such high-quality, so having them looking brand new again must feel fantastic! 😊
Posted 2 months ago
We walked away totally comfortable and happy with our purchase.
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Posted 2 months ago
Hi Clifford, Sounds like you had a fantastic experience, thank you for sharing.
Posted 2 months ago
Staff very hepful and polite
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Posted 2 months ago
HI Robert, Thank you for your feedback! We're delighted to hear that our staff were helpful and polite during your visit. Providing excellent customer service is our top priority, and your kind words mean a lot.
Posted 2 months ago
Great customer service and friendly staff
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Posted 2 months ago
Thank you Sean, for the kind words! We're so glad you had a great experience with our team. Providing friendly and helpful service is always our goal, and it means a lot to know we hit the mark.
Posted 2 months ago
Fantastic service Prompt delivery
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Posted 2 months ago
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service and the prompt delivery of your order.
Posted 2 months ago
Delightful customer service, very good & professional
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Posted 2 months ago
Thank you Karen, for your lovely feedback! 😊 We’re thrilled to hear you had such a delightful experience with our team. Providing professional and friendly service is always our goal.
Posted 2 months ago
Glasses are as ordered and in perfect condition great quality and service
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Posted 2 months ago
Hi Gary, Thank you for your wonderful feedback! I’m so glad to hear your glasses arrived just as you ordered and in perfect condition. It’s great to know you’re happy with the quality and service—we truly appreciate your support! Enjoy your new glasses! 😎✨"
Posted 2 months ago
They Delivered my Spotter Cristo quickly and without issue. Product arrived without a mark. Would 100% recommend
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Posted 2 months ago
Thank you for your wonderful feedback! 😊 We’re so glad to hear your Spotters Cristo arrived quickly and in perfect condition. It’s great to know you’re happy with the service—your recommendation means alot to us!
Posted 2 months ago
Have shopped at the Toowoomba Grand Central store twice. Both times the assistant was very helpful and knowledgeable of their products.
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Posted 2 months ago
Thank you for your kind review! 😊 It’s wonderful to hear you’ve had such positive experiences at our Toowoomba Grand Central store. Our team takes pride in being helpful and knowledgeable, and it’s great to know they’ve made a difference for you. We look forward to seeing you again!
Posted 2 months ago
Love my new hat. Bright Eyes offered a colour and design I couldn't find elsewhere in Australia. Shipped quickly and arrived in perfect condition.
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Posted 3 months ago
Thank you for your wonderful review! 😊 We’re so glad you love your new cap and that we could offer a unique colour and design for you. It’s great to hear it arrived quickly and in perfect condition—enjoy showing it off!
Posted 2 months ago
I am very happy with the service and the product I purchased at Warwick.
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Posted 4 months ago
Thank you Gary for the 5 star review, for your kind words! We're so glad to hear you're happy with both the service and your purchase at BrightEyes Warwick.
Posted 4 months ago
Incredibly helpful and all about the customer , staff were so friendly , professional with their service .
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Posted 4 months ago
Hi Kim, Thank you for your kind words! We’re delighted to hear our team made such a positive impression with their friendly and professional service. Customer happiness is always our top priority, and we’re so glad you felt well taken care of.
Posted 4 months ago
Great service from staff
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Posted 4 months ago
Thank you Julie, for the kind words! We're so happy to hear you received great service from our staff. We always strive to provide the best experience for our customers.
Posted 4 months ago
I shop for sunglasses at BrightEyes because I want to look at a good range of high quality products and then buy a pair of Spotters. I was very glad to be able to trade in an old pair after one of the arms broke when it got hooked up in my backpack straps during an unfortunate clumsy drunken hiking incident.
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Posted 4 months ago
Thank you Neale, for your awesome review and for sharing your story—it's great to hear that BrightEyes is your go-to for high-quality sunglasses, especially Spotters! We're glad we could help you out with a trade-in after your hiking mishap (we’ve all had those moments!). Wishing you many more adventures with your new pair—hopefully a bit less eventful this time! 😄🕶️✨
Posted 4 months ago
I ordered 2 pairs and received all updates and communication about it till it arrived. Very happy with my sunglasses thank you
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Posted 4 months ago
Hi Imke, Thank you for your kind feedback! We're so happy to hear you had a smooth experience with your order and that you're loving your new sunglasses. Clear communication and keeping you updated are super important to us. Enjoy your new sunglasses. 😊🕶️✨
Posted 4 months ago
Great online store, fantastic price and super service!
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Posted 4 months ago
Hi Jake, Thank you for your glowing 5-star review! We're thrilled you had such a positive experience with our online store. Great prices and fantastic service are what we strive for. We look forward to serving you again—enjoy your new purchase! 😊🛍️✨
Posted 4 months ago
Bit disappointed
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Posted 4 months ago
Thank you Nedim, for your feedback—I'm sorry to hear you were a bit disappointed. We’d love to know more about your experience so we can make things right and improve in the future. Please feel free contact our online@brighteyes.com.au to share any details, and we’ll do our best to assist you! 😊
Posted 4 months ago
I have purchased glasses from bright eyes twice now. Great shop ,good prices and a large selection to choose from. Safe were very helpful and friendly👍
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Posted 4 months ago
Thank you so much for your kind words! We're thrilled to hear you've had such positive experiences with us. Our team works hard to offer a wide selection of quality glasses and friendly service, so your feedback means the world to us.
Posted 4 months ago
BrightEyes is rated 4.8 based on 155 reviews