BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.68

4.7 Rating 312 Reviews

92 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 25th January 2024

Joseph V

BrightLine Bags, Inc 5 star review on 23rd January 2024

Victor R

BrightLine Bags, Inc 5 star review on 28th November 2023

Thomas E

Anonymous

Anonymous // 01/01/2019

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“I have owned the Brightline bag almost as long as they've been available! They are durable and functional. They are a bit expensive but overall well worth it.”

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Posted 1 year ago

“BrightLine Bags are a great company to buy from. All interactions are positive. Speedy processing and fast delivery international. Excellent even by high US standards.”

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Posted 1 year ago

“I've only had the bag for a few days but I have transferred all of my everyday carry-stuff over and although, as a grown man, rarely use the term giddy to describe myself; that is the correct term. The bag is fantastic. I am showing it off to all of my, obviously jealous, co-workers as if I am a paid sales rep. Thank you for the excellent product. Note: I work in the IT field and use the bag as a mixed electronic/tool go-bag”

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Posted 1 year ago

“I’ve had a brightline bag for several years now, and I’m generally very happy with it. I just bought a new laptop that’s slightly larger than my old 13” model, and I had to replace the standard section with a CS2-Tall to accommodate the larger screen. I do with there was a slightly thicker “tall” section as an option-such as a CS3 or 4 tall model, as the section I removed had a little more capacity.”

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Posted 1 year ago

“Brightline flight bag system is great. Good, versatile product with fast efficient service. Keep up the good work!”

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Posted 1 year ago

“Quality product. Great customer service with an order mishap.”

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Posted 1 year ago

“Bags are perfect for our needs. Offers layers of flexibility in equipment configurations.”

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Posted 1 year ago

“Quick shipping and excellent add on to my bag.”

BrightLine Bags, Inc 5 star review on 17th August 2023

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Posted 1 year ago

“I love the bags I purchased but would like to see a feed through charging port in CS2 through CS5 if space is available . Just a pinch grommet near or on the top of the bag. Assuming most people set their bag on the floor making the top of the bag at about 16”and receptacles are at 18” I think this would be a nice addition to the bag. A second thought would be moving the Brightline name from the lower PCF to the sun glasses storage pocket,but keep the logos where they are.Reason being is once you fill the PCF lower pocket you cannot read the brand unless you’re rolling. Most people ask for the brand when standing still looking straight down at the bag. Just some food for thought. Please feel free to use these ideas but if you do I would like to be the first customer to have one is all I ask. Thanks so much for caring about what you’re customers think. Christopher Cerda. Patterson,CA.”

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Posted 1 year ago

Hi Christopher, Thanks for the great review along with the great suggestions. Requests like theses are the single biggest influencer to what features we implement over time. So much of what BrightLine Bags are today is due to requests from our users. And I like the way you present your ideas because you not only give the "what", but also the "why". Well done. Of course, you can imagine that we accumulate and categorize and prioritize these requests as they come in and the things that bubble up to the top with all the factors taken into account, get implemented first. Which means that some things don't ever get implemented. I know this response is a bit vague, but it sort of has to be because I don't want to promise that we'll implement your ideas and I'm certainly not saying that we won't. Stay tuned and we'll see what shakes out. Keep the requests coming and we promise to continue to use our customer feedback to improve our bags. --> Ross Bishop

Posted 1 year ago

“BrightLine Bags has been the perfect product for my needs. They fit all of my required items and documents, while not taking up too much space on the jet. I recommend this product to all of my colleagues.”

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Posted 1 year ago

“Brightline created the bag (or let me create the bag) that I've been trying find for ages.”

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Posted 1 year ago

“Quite simply quick Efficient & at an outstanding price point!”

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Posted 1 year ago

“This is the bag I've been looking for!! I love the versatility and convenience! You guys designed the perfect flight bag in my opinion, everything fits and stays protected and organized! iPad/headset/Sentry/spare radio, pockets for spare batteries, battery pack, chords, snacks :) Thank you!”

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Posted 1 year ago

“The bag is nice. The camera insert could be firmer to hold a professional size camera it's probably not going to work for what I had planned. Not as ideal as I thought for photography so will see what happens lol. Shipping cost seems high for the time it took to arrive 🤷🏻 I'll do a full review once I've had a month.”

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Posted 1 year ago

“Brightline bags are well designed with an excellent quality build. While I am not a pilot, I like the organization offered by BL bags and the quality of the materials used in construction. My wife and I travel frequently and it is convenient to have everything we need in a well organized unit. We both travel with B7 sets.”

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Posted 1 year ago

“Buying experience was great, so stoked to have my second bright line bag. They’re awesome and the B5 is the perfect size”

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Posted 1 year ago

“Work as advertised , durable, adjustable, tons of places to keep everything”

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Posted 1 year ago

“I have been waiting for this bag for 30 years. No better pilot pro gear on the market. Oh yeah, it’s also customizable.”

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Posted 1 year ago

“Brightline Bags is an outstanding company! Their bags are such wonderful quality. So much thought goes into each piece and how they fit together. Each bag is custom to your needs because you purchase the pieces that work best for you! YOU build the bag!!!! Customer service is terrific too! Any questions you have can be answered by their knowledgeable customer service representative. Look no further for a bag that will easily meet ALL of your needs. You will not be disappointed.”

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Posted 1 year ago

“only one problem if i need to walk in between seats the full configuration will not fit maybe try to make it stackable so it will fit between the seats”

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Posted 1 year ago

BrightLine Bags, Inc is rated 4.7 based on 312 reviews