BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.68

4.7 Rating 312 Reviews

92 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 25th January 2024

Joseph V

BrightLine Bags, Inc 5 star review on 23rd January 2024

Victor R

BrightLine Bags, Inc 5 star review on 28th November 2023

Thomas E

Anonymous

Anonymous // 01/01/2019

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“Accurate order and the bag looks like it will meet my needs. Like the quality and so many compartments.”

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Posted 1 year ago

“Two things stand out about my recent experience with Brightline Bags. First, I have used my Brightline bag on several trips around the country to carry my computer and electronics. I found it to be the best laptop bag I have ever used, and I have tried many, many bags. It allows you to carry much more in a compact form that fits under the airline seat easily. I have since purchased a second, flexible bag that I can configure as a second carry-on bag for even the smallest airplanes in the fleet. I hate gate-checking my bag. Second, my bag lost a zipper pull on its "maiden voyage". A quick email to support with a prompt call back and I had the replacement pull in hand and installed. I'm sold. I will continue to use my Brightline Bags for personal and business travel from now on!!!”

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Posted 1 year ago

“Outstanding build quality, superb customer support, and a great bag for all your needs.”

BrightLine Bags, Inc 5 star review on 13th March 2023

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Posted 1 year ago

“I'm a photographer which means I have a camera bag problem. I keep thinking each new bag will solve my problems, but inevitably it does not. Hence my collection of failed camera bags. Until I discovered Brightline Bags. The design, engineering, flexibility and quality of these bags are amazing. Not only that, Brightline provides friendly, concierge-level customer service which is a case study on how to do it right. They are a terrific company. Very happy with my bag, trust me you will be too.”

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Posted 1 year ago

“The bag is amazing. Wouldn’t change a thing. The roller by cart is super nice but some instruction on what I’m supposed to do with these elastic cords would be nice.”

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Posted 1 year ago

“The bags are great but the west and tear on the bottoms is hard to stop from happening”

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Posted 1 year ago

“Just bought same bag configuration I bought about 5 yrs ago. This bag is not built for commercial airline use. The feet need to be taller to keep the bag off the ground& eliminate dragging. The compartment zippers are terrible and fail to soon and too easy. The compartment zippers need to be the same grade as the zippers that attach the modules. Way too expensive for a bag that can’t perform at the airline level. The only reason for the repurchase was I love the organization.”

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Posted 1 year ago

“On the high end of the price spectrum, but thats what you pay for quality in a specalized product. I finally bought the c11 because it rotates the bag 90 degrees. Id made my bag too long with the other center sections and it was stable during turns. I think the c11 will be a game changer for my setup! Also I noticed that with the combo I've built, the endcaps aren't interchangeable with each other due to zipper layout.”

BrightLine Bags, Inc 5 star review on 9th March 2023

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Posted 1 year ago

“Very versatile bag. I really like all of the pockets and compartments.”

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Posted 1 year ago

“could not use the handle (horrible fit in hand) got the backpack option, much better.”

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Posted 1 year ago

“Great flexibility for bag configuration. The flex array pistol wraps are a great addition and now I have a functional range bag setup in addition to a airline pilot setup. Great communication and quick shipping.”

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Posted 1 year ago

“Great design and construction. The only thing that puts me off buying more accessories is the high shipping cost.”

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Posted 1 year ago

“Very smart and practical!”

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Posted 1 year ago

“I bought a BrightLine Bag to use while pursuing my Commercial Pilot license. It works great to keep all my stuff together and easy to access.”

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Posted 1 year ago

“GreT service”

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Posted 1 year ago

“The customer service is Excellent in addition to having a terrific product. The bags are all good quality and I love the versatility!”

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Posted 1 year ago

“I love the BrightLine Bag but the bag they have today is not as good as the bag they made several years ago. For starters, someone at BrightLine decided to stop making the 1-inch outer panel CS1 and instead use the 2-inch CS2 outer panel. This may have been a good decision for BrightLine but for 737 pilots it was a bad decision. The space between the pilot seat and the airplane is only so wide. The new-and-improved bag squeezes that space to the point that you cannot get the seat to retract all the way. So, unless you have skinny legs, you're SOL. Good luck trying to get out of your seat without lifting your bag out first. That's a big inconvenience. Secondly, they used to put a firm backing in the pockets to provide rigidity. They don't do that anymore. The pockets are flimsy and you almost need two hands to zip the pockets closed. One to hold the bag and the other to unzip the pocket. In fact, on the older model bag, the rigid backing failed after a few years of use and that's one of the reasons I bought a new bag.”

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Posted 1 year ago

“Fantastic modular bag maker, with no wasted space.”

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Posted 1 year ago

“Love it! Always get compliments on the bag.”

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Posted 1 year ago

“Fantastic flight bags, have been using mine since I got my private. I only wish it came in OD or Ranger green.”

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Posted 1 year ago

BrightLine Bags, Inc is rated 4.7 based on 312 reviews