BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.68

4.7 Rating 312 Reviews

92 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bag. I’ve had mine for over a year and it’s more than I expected. Great product overall, highly recommended.”

Helpful Report

Posted 1 year ago

“Love the compartments - I know exactly where to go to retrieve any item that I carry. I have replaced every part on my bag except the sunglass holder. I beat up my bag, but really like that I can replace each part when it is worn beyond my tolerance.”

Helpful Report

Posted 1 year ago

“Over the last year, I have purchased enough elements for two complete setups. One will be used for local electronics transport. The other set will be used for travel purposes. There are enough pockets to carry all of the support items I need, plus many other items. I have all side pocket styles and center section bags and have used all combinations. I am never wanting for space. The only thing I have purchased, but will probably not use in the bag carrier - it is very large and bulky; I have assembled materials to build my own carrier that will integrate with the bag and not add excessive bulk nor have to be removed, ie, it will still fit under the seat in front of me on a plane. I highly recommend the Brightline bag system; I will never need any other system at this point.”

Helpful Report

Posted 1 year ago

“Had mine for a while and loved most everything about it. I almost have too many pockets, ha! My only issue is the shoulder strap from you guys could be a lot better. I ended up taking one off an old Dell laptop bag and using it instead.”

Helpful Report

Posted 1 year ago

“I love everything about the bag, except for the shoulder strap. The standard strap digs into my shoulder too much due to a lack of cushion. I ended up purchasing a wider strap with a larger and thicker cushioned section to make it more comfortable to carry. I've been carrying this bag for around 7 years, only replacing a couple of the components.”

Helpful Report

Posted 1 year ago

“Extremely rugged and durable! The colored zippers allow my pea brain to stay perfectly organized. Ha ha.”

Helpful Report

Posted 1 year ago

“It provides so many compartments that are easily accessible.”

Helpful Report

Posted 1 year ago

“Excelent bags”

Helpful Report

Posted 1 year ago

“I love this bag. I bought it for one purpose but continually find other reasons to use it. The versatility is amazing, and the organization it offers makes travel easier.”

Helpful Report

Posted 1 year ago

“Absolutely love my brightline bag! It’s the perfect soze and is extremely modular to fit your needs for each mission!”

Helpful Report

Posted 1 year ago

“Great bags that I use in my everyday flying. I recommended these bags to my fellow helicopter pilots.”

Helpful Report

Posted 1 year ago

“Very happy with the bag. Two areas for improvement IMO. as most of us attach the bag to our luggage, it sometimes drags across the ramp. If there was a way to make the bottom more wear resistant. I’ve had to replace some sections that had holes. Also I’ve lost several zipper pulls. Those are the two weak spots of my bag.”

Helpful Report

Posted 1 year ago

“Great bag with amazing customer service. Bag had taken a beating and the warranty service has been excellent.”

Helpful Report

Posted 1 year ago

“The product is a sturdy and well-thought-out design that is perfect for organizing all my aviation gear. Love it! But what made it even better was the customer service! The shipment was lost with the shipping provider who kept giving me the run-around for weeks. After contacting BrightLine for a new option, they took care of me and I'm a firm believer in the company now too. Cheers!”

Helpful Report

Posted 1 year ago

“The bags are decent but the outer layers (front and back) need periodic replacement from wear and tear. I’ve had mine for 5 years and have replaced both the front and back panels once each. I’ve found customer service has declined over the years and that’s disappointing, but I still recommend the bag system.”

Helpful Report

Posted 1 year ago

“Awesome customer service. Had a slight defect with part of my bag, emailed customer service explaining defect, had a new replacement piece within the week. great bag. Great people at bright line”

Helpful Report

Posted 1 year ago

“The bags work brilliantly. My only complaint is the CS2 doesn't have a plastic/rubber skid plate on the bottom. This has led to the material failing due to regular use. It doesn't drag while being wheeled, but naturally when you stand your bag up or lean it over it will come in contact with the ground while in motion. So this is the second CS2 I have had to purchase.”

Helpful Report

Posted 1 year ago

“An excellent one for travel as can be used for regular office use also. The handle is a bit heavy or else a great travel organizer solution.”

Helpful Report

Posted 1 year ago

“Phenomenal quality and versatility. Once over the sticker shock, you realize the true value. Price should not be your primary concern when deciding to invest in BrightLine Bags. Long term durability, flexibility, modular customization, should all be at the top of your list. GREAT PURCHASE!”

BrightLine Bags, Inc 5 star review on 22nd February 2023

Helpful Report

Posted 1 year ago

“Where do I begin, I had purchased almost every flight bag that the industry offers, to big , to small, not enough pockets, useless components, and list goes on. Up until I landed on the BRIGHTLINE bag. Wow what a difference!! Exactly what the doctor ordered. I got to customize it to my needs, All of my problems have been solved . Very well thought and designed to perfection, The customer service and support like no other, Highly Recommended, you can’t go wrong with this custom bag . BRAVO BRIGHTLINE.”

Helpful Report

Posted 1 year ago

BrightLine Bags, Inc is rated 4.7 based on 312 reviews