BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.68

4.7 Rating 312 Reviews

92 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

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“So Many options. The bag is well constructed and the zippers are high quality.”

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Posted 1 year ago

“I have had my original bag for 5 years, abusing it as I drag it through airports and into and out of flight decks. I have finally broken a zipper. Instead of throwing away another bag and starting new, I am able to simply purchase the broken section and replace it in about 2 minutes. Fantastic!”

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Posted 1 year ago

“Always clutch!”

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Posted 1 year ago

“I have purchased a few section’s to make up the bag I wanted , for many years now and I can say the bag is genius and the quality is fantastic. I switch sections depending on what I need but I always can create the perfect bag for my situation.”

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Posted 1 year ago

“Great experience! All around amazing.”

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Posted 1 year ago

“Service was excellent, Brightline bags even assisted me after a 3rd party seller made a mistake”

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Posted 1 year ago

“Brad from the sales/support manager team was fantastic. Bag looks great. The online order was simple and easy.”

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Posted 1 year ago

“The review would be a 5 but the zipper is defective on one of the pieces. Will likely ask for a replacement to be shipped without sending the bad one back because the bag is unusable without it. Brightline's handling of the issue will reveal its dedication to customer service. Incredible solution for a flying bag. Nothing has ever fit the bill before. Brightline, at least after one day of use, has. Brightline saw this post, immediately reached out on their own, and FedExed a replacement part overnight. Superior customer service and product. 5 Star Rating.”

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Posted 1 year ago

“I got tired of lugging my 20LB and ~20Yr old Brightline flight bag around. Especially for just day trips. So I ordered the B0Slim with an added CS2-tall center section and a flat cap-rear. I now have a minimal flight bag that holds my iPad and misc flight stuff for my day flights, and a computer bag with pockets for misc computer stuff for carrying my 14" laptop. When I go on my long trips, I can zip them all together and only have to carry one bag. My only complaint is that I should have thought thru what I wanted/needed a little more carefully. I would have only had one box delivered instead of three and maybe saved some shipping $s. The process/website was painless, the support staff answered a couple of questions promptly, and even included a zipper pull when I mentioned that one of the zipper pulls on that old Brightline had broken. BTW, that old bag is still in good shape. It survived a lot of years of being lugged around on my flights. It was just too big for me now. Unfortunately, it is so old that it was purchased before the development of the modular system, I could not just unzip/unclip things and re-configure it.”

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Posted 1 year ago

“I have tried many different bags. I have used duffel bags and back packs. Not one of them compare to this BrightLine bag. This is by far the most professional and organized bag I have ever used.”

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Posted 1 year ago

“Smaller than I imagined, and yet, still perfect!”

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Posted 1 year ago

“Haven’t gotten my bag yet. It is going to be 3 days late.”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

BrightLine Bags, Inc is rated 4.7 based on 312 reviews