“I keep getting notifications to check in which are annoying. I really don’t need therapy, it was recommended when apparently I tested as depressed. I am not depressed, Dr. Alex has prescribed Prozac and that is working for my anxiety. Dr. Elizabeth White and I have decided that I will check in with her if I feel I need her but she agrees that it’s OK for us to part at this time. I would like to start getting all of the reminder notifications but I don’t know how to do that.”
“Brightside has helped me very much. I am pleased with both of my therapist, and I have done very very well. I believe that I am one of your success stories. I was in a rut and needed a nudge and today I’m very happy and living a good life. If I need you again, I definitely will call and contact my therapist.”
“I really appreciate the availability of video appointments. Where I live now, it is extremely difficult to get healthcare in a timely manner. This service and my provider have eased my mind about receiving care/treatment.”
“I don’t know if this is an issue with Brightside as a whole or just my first provider, but my experience was extremely disappointing.
My initial provider was unresponsive throughout my care. Whenever I reached out with questions, concerns, or because I needed help, I received no response. The only communication I consistently received was a notice that she would be out of the office and that I should schedule accordingly.
I went without my prescription for an entire month because I couldn’t get the support I needed. Eventually, I had to switch to a new provider just to receive answers and appropriate care.
This experience was not only frustrating—it was traumatic. When you’re receiving mental health treatment, you place a great deal of trust in your provider. I trusted mine, and when I needed support the most, I felt completely abandoned. It left me feeling like my well-being simply didn’t matter.
As a paying patient, I expected timely communication, continuity of care, and support during a vulnerable time. Instead, I was left without medication or guidance. I believe this situation should be reviewed so that other patients do not have to experience what I did. No one seeking mental health care should ever feel ignored or unsupported when they reach out for help.”
