“Would be ALOT better if I didn't get charged for missing appointments, I am a first responder and my work is directly correlated to the weather, if the weather is bad, I have to work. With that being said, I do sometimes have to cancel on a short notice, I've been charged everytime I've missed an appointment, it is a little bit frustrating, and I have been reimbursed, but currently I owe $90+ just for that exact reason. That is really the only downfall, and I have been coy about scheduling more appointments.”
“Brightside has a low barrier to entry, takes major insurance, and has a good app. However, when I experienced a problem (my provider didn’t show for an Appointment when I was on my last day of medication) they completely fell short with no clear follow up and multiple unresolved messages through the system.”
“I say you all are doing the best great job sometimes you can perform great but sometimes that still doesn't help a person I'll never b ok but I give you guys 5 stars”
“Brightside is very helpful for someone who has a tight 8-4:30 schedule, like everyone on here as well, but is zoom only- that makes it TEN times easier to work around. It’s been so helpful, and the providers and therapists have been so wonderful. I highly recommend!”
“I have had an excellent experience with my therapist Thomas. He is compassionate, responsive, and relatable. I have found he reads my "homework" and often comments on my check in's if he feels I am struggling. I give him 5 stars.”
“The app is garbage. It constantly crashes and closes out on me. I missed an appointment due to it. And I charged $165 for a missed appointment. When it was the app's fault and I continue to have issues with this app. Once I have my appointment today this will be the last time I use this service.”
“Greetings, Thank you for the Help this place has helped!
Last year was very hard! Actually 7 years moving to Missouri is and was one of the worst decisions I have ever agreed too!
Your team now that has helped me…
My counselor, I guess that what is what you call her is really good! She listens his great advice and that’s exactly what I need!! but some of your questions needs to have a box called other! So we can fill in the spaces needed for our own personal problems!! not everybody fits in a box!!
I want to thank you 🙏 for helping me through a very dark time”
“I’ve not had a great experience with the psychiatric providers. My previous provider was horrendous. Never answered my questions, messages, requests that were detrimental to my mental health progress. I had to call support twice before I could even access the medicine (the WRONG MEDS, completely different than what we spoke about and agreed on) that she prescribed to me 6 days prior to because she never approved the final request at my pharmacy. Hoping something changes and I get a provider who is genuinely caring and prompt with my needs.”
“I've had a great experience with Brightside. I think there's very little they could improve upon. The process is nearly perfect. Thank you for helping me!”
“Love how quick the appointments have been, my psychiatrist responds quite frequently and changing my dose and picking up the meds have been easier than i thought. I tried alma but it was hard to access my account so im glad i made the move”
