“I have worked with my therapist now for months and she has helped me threw some difficult times. My psychologist is very good as well checking on me to see how the meds are working.”
“I keep getting notifications to check in which are annoying. I really don’t need therapy, it was recommended when apparently I tested as depressed. I am not depressed, Dr. Alex has prescribed Prozac and that is working for my anxiety. Dr. Elizabeth White and I have decided that I will check in with her if I feel I need her but she agrees that it’s OK for us to part at this time. I would like to start getting all of the reminder notifications but I don’t know how to do that.”
“Brightside has helped me very much. I am pleased with both of my therapist, and I have done very very well. I believe that I am one of your success stories. I was in a rut and needed a nudge and today I’m very happy and living a good life. If I need you again, I definitely will call and contact my therapist.”
“I really appreciate the availability of video appointments. Where I live now, it is extremely difficult to get healthcare in a timely manner. This service and my provider have eased my mind about receiving care/treatment.”
“I don’t know if this is an issue with Brightside as a whole or just my first provider, but my experience was extremely disappointing.
My initial provider was unresponsive throughout my care. Whenever I reached out with questions, concerns, or because I needed help, I received no response. The only communication I consistently received was a notice that she would be out of the office and that I should schedule accordingly.
I went without my prescription for an entire month because I couldn’t get the support I needed. Eventually, I had to switch to a new provider just to receive answers and appropriate care.
This experience was not only frustrating—it was traumatic. When you’re receiving mental health treatment, you place a great deal of trust in your provider. I trusted mine, and when I needed support the most, I felt completely abandoned. It left me feeling like my well-being simply didn’t matter.
As a paying patient, I expected timely communication, continuity of care, and support during a vulnerable time. Instead, I was left without medication or guidance. I believe this situation should be reviewed so that other patients do not have to experience what I did. No one seeking mental health care should ever feel ignored or unsupported when they reach out for help.”
