“Brightside is very convenient- it's an app on my phone, easy to access for appointments, and it works with my insurance. My therapist and I are doing ok so far. Billing is not transparent. I was never given an estimated cost ahead of any appointments except the notification of the high bill you get for missing an appointment if you don't cancel more than 24 hours in advance. I will also say psychiatric (medication) help is through an NP which seems to be the case through all of these app platforms. I ended up going to ZocDoc to give an actual psychiatrist in person near me. I've had some issues with NPs not being as familiar about drug interactions and side effects, so seeing an actual Dr. in person makes me more comfortable. Would recommend for therapy though, especially if your insurance does copay and you have a better idea upfront of expected cost.”
“Brightside is great! You can make appointments at your convenience. The staff and medical professionals are very attentive and caring. Sessions are affordable and effective.”
“The service is good however I find it absolutely unethical to hold people's medications hostage and not having a way to transfer them somewhere else until I pay up. I have pretty severe bipolar and I'd figure mental health professionals would know a bit about that. Extremely disappointed with how you all handle that and I can't imagine how many people have gone off the deep end because you just refuse med refills. Not even controlled meds, just regular antidepressants and stuff. I hope your shareholders are happy because I'm not”
“Therapist1 did not show for 2nd appt., 3rd one did not show or notify me, I did have appt today.if this continues. I will need to reass my choice of services.”
