“Dr. Rachel Hill has been fantastic! It was very convenient to be able to go online and have a visit within two days of needing help. She has great availability.”
“Would be ALOT better if I didn't get charged for missing appointments, I am a first responder and my work is directly correlated to the weather, if the weather is bad, I have to work. With that being said, I do sometimes have to cancel on a short notice, I've been charged everytime I've missed an appointment, it is a little bit frustrating, and I have been reimbursed, but currently I owe $90+ just for that exact reason. That is really the only downfall, and I have been coy about scheduling more appointments.”
“Brightside has a low barrier to entry, takes major insurance, and has a good app. However, when I experienced a problem (my provider didn’t show for an Appointment when I was on my last day of medication) they completely fell short with no clear follow up and multiple unresolved messages through the system.”
“I say you all are doing the best great job sometimes you can perform great but sometimes that still doesn't help a person I'll never b ok but I give you guys 5 stars”
“Brightside is very helpful for someone who has a tight 8-4:30 schedule, like everyone on here as well, but is zoom only- that makes it TEN times easier to work around. It’s been so helpful, and the providers and therapists have been so wonderful. I highly recommend!”
“I have had an excellent experience with my therapist Thomas. He is compassionate, responsive, and relatable. I have found he reads my "homework" and often comments on my check in's if he feels I am struggling. I give him 5 stars.”
“The app is garbage. It constantly crashes and closes out on me. I missed an appointment due to it. And I charged $165 for a missed appointment. When it was the app's fault and I continue to have issues with this app. Once I have my appointment today this will be the last time I use this service.”
