“I wish I had an easier time contacting my doctor without using forms exclusively. He changed my dosage and im having trouble navigating to get ahold of him for an early refill.”
“I’m thankful for the access this has provided me to be able to seek help medically. I am still in my first prescription so it’s hard for me to tell if it’s helping, but I think it is. My doctor has been helpful, but I feel like I need to be able to talk about my problems in longer sessions. There’s a lot I need to talk to someone about that I just am unable to in my life, and having someone to discuss concerns with would really make me feel less crazy.”
Thanks for your feedback, Karley. It's of course a great idea to find someone to talk to in longer sessions about what's going on in your life - this can be an important part of working through things. But, whether online or in person, doctors aren't generally the right fit for this. We recommend finding a therapist to talk to and would be glad to recommend solutions online or in person that might help.
“I like my doctor and the medication she prescribed is really working for me (I've taken it before so I already knew it works for me). It bothers me that I can't communicate with her easily, when all I want to do is ask a simple text-based question or update her on my progress in a way that your automated questions aren't capable of capturing. I plan to stop using Brightside and see a doctor in person in a few months when doing so works better with my schedule. As an aside, I would be willing to pay more per month for the option to actually communicate via email or skype with a doctor, but I can see how the optics of that aren't great.”
Thanks for your feedback, Susannah. We hear you and see where you're coming from on this. We are actively working on making it easier to message with your doctor about small questions or updates. Please keep an eye out for this in the near future and we'd love to hear your feedback one you have the chance to use it.
“I like the point that I can talk with a doctor via chat which is good for me because I travel for work often, but it bothered me that I cannot reach out to them from my side. The last time I spoke to her was 2 months ago.”
