“I rated Brightside as "Good." For some reason, when I click on the green box above, it does nothing.
I love my provider - I'm currently in the Medication Maintenance Plan - and I just signed up with a therapist as well. The only issue I have is that it takes a long time for Support to reply to emails. I think that you need to hire more Support people. I noticed that other clients also spoke about this in their reviews. Especially on a platform such as this - for therapy and medication - people are not feeling well. Perhaps they have just been released from the hospital - as was my case before I signed up for therapy - and they are anxious and depressed. It's not a good time to have to wait so long for replies from Support.
Also, the website is not very intuitive. AI has progressed so much over the past 10 years and the website does not offer a lot of info. ie. I tried adding therapy to my plan on the site - when I went in to pay - my Med. Maintenance Plan was shown as costing $95/month. I actually pay $45/month. The system should know that this is the amount I pay and should be updated with the correct amount.
Overall, I do like the site and my current provider is very knowledgable about medications and she is very understanding and seems to care about my progress. You guys just need some tweaks here and there in order to receive the "very good" rating!”
“Brightside's approach has been amazing. I love the way the lessons are spaced out and how you can provide candid comments and the provider really looks into them and works with you to understand what is going on and how to better deal with things.”
“I have had a great experience with Brightside. I was too anxious to go see a provider in my hometown, and Brightside has given me the opportunity to be seen virtually.”
“I love providers at Brightside and convenience of telemed visits. Easy to schedule and to connect via telemed or message, very good service and support!”
“Brightside has really helped to overcome some of anxieties, and give me a better understanding on how work through them. It has been a really big help”
“The medication is really working wonders. But I can't get a workable time to meet with a therapist, which has always been a problem. I thought an online service would be easier, but I'm having the same scheduling conflicts.”
“It takes forever to see a licensed psychiatrist, my psychiatrist is in Israel and in a different time zone, his hours do not work with mine, I have only been able to talk to him once and he prescribed a medicine with potential lethal consequences. This is not an effective system at all.”
“5/5 service.
I was fearful of taking medication for years so I put it off. Brightside doctors were able to quickly diagnose and treat me. I feel like I have my life back. I feel “normal” for the first time in 15 years”
“I feel so blessed to have found Dr Ashley Covington! She has listened to my needs and been there to make simple adjustments and recommendations. I have not felt this good in years.”
