“I really like how it checks in with you and tells you that your due for a visit with whom ever you see. I also love the feature of being able to contact them when ever in messages so if I have a question or something I can just send it and typically within the same day get a responds.”
“It does the minimum of what I need, but that is it. This service is not detailed, personable, and caring, which is what any mental health service should prioritize for their patients. The different providers that I have met with are impersonal and rushed. Meeting with providers for 2 minutes every 3 months sucks. There also isn't any virtual check in between seeing providers (from the ones I have met with). Starting with a new provider, meeting with them for 10 minutes during our first time and then not hearing from them until I schedule my 3 month follow up. If I had access to another service, I would never use this one. Plus, the actual virtual customer service is also bad. Sending emails and never receiving a response, except from a automated message also sucks. 2/5”
“So far I have been very impressed with the help I've been receiving. The cost is extremely reasonable. Much better than any in-person meetings with a local therapist. And there's not many good ones near me at all. My therapist is awesome.”
“Love my psychiatrist she’s been amazing, really struggling still with the drop of my therapist with no warning. I have had a terrible time wanting to start with someone new after pushing it off so long before making the decision to try therapy again”
“Medication management is good, but provider engagement is limited. Sessions feel very transactional, not like I’m visiting a doctor or medical professional, more like bank teller. Nothing against my doctor, she’s very nice and has helped get me on the right medicine, but there is definitely a difference between online sessions and in-person care when it comes to mental health”
“It’s fine though it’s somewhat annoying having to set monthly appointment with psychiatrists for my meds especially if you’ve stabilized more or less since taking them and don’t feel the need to change the dosage.”
“It helps me see a psychiatrist in a faster time, but the program can't handle the nuances that happens at appointments. For example on 2/1 my medication changed. Less than 2 weeks later it was telling me I needed another appointment or my "treatment plan was in jeopardy". The DR said it was because of my check-in. So I made another appointment where the doctor did nothing because medications take about 4 weeks to update. 3 days later i did another check in and it's telling me to make another appointment. If still hasn't been 4 weeks.”
