“I am very dissatisfied with Brightside. My first provider left the company a couple days after our meeting, and my current provider will not respond to any messages.”
“I can’t schedule an appointment. The provider said to contact help support. I submitted a ticket and it just said I will receive a response within 2 to 3 business days. I have seven days left on my medication and need to make an appointment ASAP.”
“I want to be clear that any negative feedback should not reflect on the two providers that I have been connected with during the time I used Brightside. However, there is nothing but negative feedback about the platform itself and it's dangerous. I am lucky to have other supports in my life, but all the extra time and frustration that your platform has introduced is enough to push me closer to the edge and might be pushing others over. You should be ashamed of you treat people, especially knowing that anyone coming to try to use your service is already in some level of need or even crisis.”
“3 Acceptable Dr Johnson is assuming and wishing my therapist would make my meetings my first one was the best after that get only canceled appointments”
“I’m having a bad experience with Brightside. No one will get back in touch with me. My therapist never joined a session and I can’t get a response from anyone to switch. I do keep getting messages to reschedule and I just want to switch providers due to lack of communication as well. The PA/Psychiatrist is leaving the company soon. We’ve had issues getting a prior authorization for a medication I just started taking. I couldn’t continue treatment and am having horrible side effects due to insurance not approving. Now I’m being asked to review but I still haven’t gotten a response from anyone regarding any concerns.”
