“Overall ok. But I’m not able to message my provider directly on the app. Every time I click on the app it only shows the page that appointment scheduling is on. I need to contact my provider for questions, do I just schedule it like an appointment or is there a different process?”
“I had an initial appt with a therapist and she canceled the day of I found out in the app after I waited in the online waiting room for the connection so I had to reschedule. Do you the rescheduling I had a conflict arise but when I canceled I was charged $60. Disgusting so I changed my plan to eliminate the therapy. Horrible experience for someone already depressed. Shame on you all.”
“Hello,
This is great but the app lapses a lot. I updated it and it treated me as a new patient. I need my medication refilled and not sure how. Also? It won’t me reschedule an appt.
Karilyn”
“It’s been a great tool, in my journey to take control of my mental health. Doctors and check-ins have been accessible and thorough. I’m starting to feel like myself again.”
“Brightside has definitely help with my depression and anxiety. So helpful to connect with a physician and help with medication. Though the app is not easy to use. It glitches every time it asks for an update on my progress and freezes my phone completely that I have to restart it. So annoying!”
“Appointments are only booked after a session and are very limited for the counselors. Providers are impossible to communicate with and even WORSE to schedule.
Very disappointed in this entire program.”
“I find Brightside and my counselor Sunday Ayodeji to be very competent. Brightside makes it easy to set and keep appointments, and Mr. Ayodeji is a very well-prepared and motivated counselor.”
“I have had a great experience with Brightside Health and Avani Patel. Avani Patel is very professional and responsive. It is very easy to schedule appointments and message my doctor on the app. I am so happy I found Brightside Health!”
“Great setup and scheduling. The selection of therapists and matching is very good. Need work on customer service, billing, and general communications (such as phone numbers). Communication is needed with other patient providers for the coordination of care.”
“I am very disappointed in the lack of clarity about the charges to my account. Upon signing up I was relieved to be quoted $0 for simply a medication refill. Imagine my surprise to get an invoice for over $200 a month later. NOT affordable as advertised. I wanted to warn others of the blindside for those with a deductible with their prices.”
