“The initial appointment was great. The process seemed easy and effortless. Now that I am needing to get my prescription refilled, I have messaged my care provider and not heard back. My pharmacy has sent a request to refill and a week later it still hasn’t been refilled.”
“I appreciate the support and guidance I have been receiving. I feel so much better than when I made my first appointment. I feel like I’ve gotten my life back. I plan on continuing services with my therapist and psychiatrist.”
“While I think organizations like Brightside can helpful, I wouldn't recommend them to people with other options through health insurance.
In my experience, the mental health team has either been very slow or responded with too little information, which was sometimes confusing to me as a patient, who was concerned with the mixture of medications I was prescribed.
In the end, I just told my provider what medication I wanted to take, which I had taken in the past and had to move things forward for myself. It didn't seem like I was receive guidance and support from a professional. Just a few things to keep in mind for the leaders at the Brightside and potential patients.”
“I feel I should be doing much better and I am not sure I have the write therapist. I need to dig deeper into my behaviors, why and what steps to take to make it better. I am happy with my medication managment”
“Brightside has helped me manage my anxiety and insomnia. I can track my progress and I feel confident that I can soon move forward since things have been so successful.”
“I’m doing one day at a time, I really don’t feel comfortable with the therapist that I am seeing and have requested for a new one and haven’t heard anything back so as of right now, I am pretty disappointed.”
“I have now been canceled on by my therapist 3x within a few hours of my appointment. If I do that I get charged. It is not fair as I have set aside time for my appointments”
